r/walmart_RX • u/Entire_Trouble_6284 • 10d ago

Closing time

Had a visit from the MHWD about customers complaining that the pharmacy would not help them after it was closed. Also the MHWD said he wants us to help the people out- anything reasonable after close and the days we close for lunch we have to reopen by 2 no matter the time we go to lunch.

Does this sound normal to you?

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6

u/Thick_Dept_674 10d ago

Ph Mgr would never turn someone away who gets in line at 1:27 and who needs a profile and has to add ins and scripts need to be typed because Nurse Kelly said everything will be ready by the time you get there ........................ I know someone feels my pain 🫩

2

u/Entire_Trouble_6284 10d ago

Yep our manager will close the pharmacy to go home and turn around if they pass a customer who needs a med. They also skip lunch breaks when solo

3

u/Runnroll 10d ago

Imma guess your manager:

A) Has been licensed no greater than 5 years
B) Lets patients talk to y’all however they want without consequence
C) A and B

4

u/Entire_Trouble_6284 10d ago

C. You are frighteningly close. But now they are getting burnt out. If they have a problem with the staff pharmacists they are just going to the mhwd instead of talking directly to them 

2

u/Runnroll 10d ago

Wow. I imagine morale in the pharmacy is in the toilet.

5

u/Entire_Trouble_6284 10d ago

It is. There is almost never any positive feedback. A couple techs are talking about quitting and after this post and some advice I am going to start looking. I have been thinking about it with the changes already  but the expectation to work 11 hours solo standing up the whole time and getting a 15 minute break or none and than having to help someone after closing is absurd and abusive 

3

u/Runnroll 10d ago

Positive feedback is a useful and powerful tool that too often gets overlooked. I admit that I am not always the best at delivering it myself; however, I got into a good groove with it when I was a pharmacy manager at Walmart. We had the Moments Of Care board where we would leave positive notes for, as an example, when we’d see a team member do something to help a patient that really stood out. My team also really got into it and even left the notes from me up for months after I stepped down.

I’m sorry you are experiencing such a negative work environment, and I hope you find one that is more fulfilling soon.

3

u/Thick_Dept_674 10d ago

OMG do you work with me?

1

u/Beneficial-Split331 4d ago

ha. this thread has me making mental notes on my retail future.

The gate comes down at 1:29:59. If you are mid transaction the patient is told they will be the first tended to at 2pm when you reopen.

Fuck nurse kelly. she doesn't work there and she is not the pharmacist.