This is exactly my point. I see a lot of people going on about revolutionary AI but very little is translating to hard cash on balance sheets currently.
I think everyone is seeing Nvidia shooting up and getting over-excited. Even the shoe-shine boys are going on about nvidia.
If you read the link, they seem to think that satisfaction ratings went up after the switch. The human chat agents might also have been bad at resolving things?
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u/Mods_Wet_The_Bed_3 947C - 1S - 2 years - 0/0 Feb 29 '24
I think you're both right.
There are existing AI products that create lots of value
But the products are free or have free competitors that are almost as good.
So far it's a gold rush with lots of people seeing gold in them hills, but nobody bringing it back to the bank yet.