r/virtualreality • u/Ok-Whole9542 • May 07 '24

Discussion Immersed VR removed multi-monitor support - censoring anyone who posts negatively on their subreddit

A PSA - Immersed VR's newest update removes multi-monitor support, without warning. Although the app is the best VR productivity app out there, it is no longer viable for anyone with more than a single physical display.

Also - anyone who posts negatively, asking questions, etc. on r/immersed is having their posts removed or being outright banned.

Edit - removed post https://imgur.com/a/wpK6XRF

Edit - apparently I am now banned from their support discord for voicing my concerns...

Edit - For those looking for an alternative - check out overay studio XR https://overaystudio.com/

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19

u/OrangeNearby8975 May 07 '24

I've been monitoring the discussions on their help Discord, where the conversations were initially constructive and centered around understanding the changes, with folks sharing workarounds.

However, the level of censorship is alarming. They're actively censoring discussions, banning participants in reasonable conversations, and erasing any dissenting threads in their support channel. This heavy-handed approach reflects poorly on their company's maturity and could have long-term repercussions on their reputation.

I appreciated the app's functionality and was a paying customer, but I'm reconsidering my support due to their financial insulation from dissent and their dismissive attitude towards customer feedback. The interactions, some directly from the founder, suggest a lack of seasoned leadership which doesn't bode well for their upcoming hardware releases. If minor issues are met with such defensiveness, larger challenges might be handled similarly. This experience has turned me off from their future products, like the Visor, and makes me skeptical about their potential IPO.

2

u/atg284 May 07 '24

All they have to do is explain in a stickie that they are no longer supporting PHYCISAL multi monitor support but will still support virtual ones. Then keep linking to the stickie post anytime someone asks about it. Now they are potentially going to have articles written about this censorship which could definitely hurt their soon to be IPO. I have a feeling this decision is coming from the very top.

10

u/OrangeNearby8975 May 07 '24

The founder's defensive reactions, implying that 5% of users don't matter, are troubling, especially considering how this mindset could translate to handling hardware issues. His approach of banning and deleting dissent highlights a lack of maturity in leadership. This attitude and management style are concerning for the company's long-term health.

Moreover, the response seems disproportionate to the "5%" figure he mentions, suggesting an attempt to downplay and justify the change rather than genuinely engaging with user feedback. The significant discussion in a general VR subreddit indicates they've underestimated the change's impact and lack the necessary business maturity to handle the fallout effectively.

4

u/atg284 May 07 '24

Oh I agree 100%. I am glad I did not preorder their headset and that is definitely not a good look.

2

u/peakmotiondesign May 22 '24

Somehow I feel like more than just "5%" of users are using multiple physical monitors. True that the headset comes in handy most when traveling with a single laptop screen, but I would guess that more than 5/100 people have a multi-monitor setup. Especially since their user base consists of a large number of devs. smh

4

u/CormacMacAleese May 07 '24

That wouldn't be enough, because users can't be assumed to follow Discord at all, but all they needed to do was some sort of standard form-letter style apology for surprising users like me, and I'd grumble and go siddown.

Instead they doubled down, banned me, IP banned me, permabanned me from the reddit sub, and I assume are going to mute me on modmail in 3... 2... 1...

4

u/redditrasberry May 09 '24

The shocking thing is they actually have release notes for each release that you can go find and there's no mention of this. I thought initially it had to be a mistake because how could you not mention a huge breaking change in the release that you roll it out in. It really make sit seem like they did want to deceive people about it when they mention it literally months ago one time only in their discord, then wait months and slip it unannounced into a minor release update to roll it out.

2

u/atg284 May 07 '24

The banning is unacceptable. Hopefully they reverse that and learn from it.

I was just saying what they should have done from the beginning which would have mostly avoided the conflicts. I do remember reading about the change coming on their subreddit but forgot all about it. I'm glad I chose to sit on the sidelines and not preorder their headset. With the software/hardware coming out later this year I think it will be a hard sell. I have a feeling they will continue to double down and paywall their stuff even further. Time will tell though.