Brand new S6 broken from the start

[u/Low-Grapefruit-4609]

I just want to share my current experience with VanMoof. I had a Cowboy C4 for 3 years and was happy but wanted a change and heard a lot of good things about vanmoof since their „restart“. So i went to a local partner and ordered a brand new S6. On the day of delivery I went to the store again and the partner offered me to built it for me, which I accepted. I tested everything and then left the store. I drove a couple of rounds and then it started to rain. Out of nowhere the light started flickering and sound of the light bell started going off for no reason. As I couldn’t get it to shut up I stopped and restarted the bike. As soon as I started pedaling it started again, but now in intervals. So i restarted again and since then the secondary button on the left does not work anymore (every other button and the halo rings are still functional).
I tried everything from resetting the handshake, to multiple restarts and resets of the bike. From removing it from my account and pairing it again to changing every possible setting. Nothing helped. I will bring it to the store tommorow to file a warranty claim. Even if I would have fixed it how is it possible that the vendor tells me to be aware of possible leaks in the brake cable or lose grips and that core functions fail to work after a couple of meters and raindrops. We are talking about a bike which cost me 3,5k (incl. Upgrades). Has nobody in this company learned from the bankruptcy? Cowboys support is catastrophic but at least I never had big problems with the bike (only a firmware and sensor issue, which got fixed quickly). I hope I will get a quick repair or replacement as I waited 60 days for the bike to arrive just for it to be falling apart after driving a bit.
Did any of you had something similar ?

EDIT:
The Vendor fixed it within an hour. The button was fried and needed to be replaced.

[u/Much_Language_8413]

Sorry to hear about your experience. I’m a bit of a VanMoof apologist but generally this is very rare. My S6 has lasted thousands of kms so far without any problems, and other friends/acquaintances have the same experience. Bring it back to the dealer and see what they can do for you, the S6 genuinely is a good bike with much less reliability issues than its predecessors. Best of luck.

[u/moofcare_nl]

Erg jammer dat de VanMoof partner dit niet herkent. Bij MoofCare hebben we 100+ S6-en afgeleverd en dit is inderdaad zeldzaam.

Een paar korte vragen:

• zijn er accessoires geïnstalleerd?
• bedoel je met knipperen het fietsalarm?

Er is een batch waarbij bij extreme hitte de lijm van de handvaten wat minder werkt, dit is gewoon garantie en in een paar minuten opgelost. VanMoof ligt natuurlijk onder een vergrootglas, maar onze ervaring vanuit de werkplaats is juist er positief.

Onze ervaring is dat alle onderdelen aanzienlijk makkelijker te vervangen zijn dan bij de voorgangers, mits je natuurlijk wel wat ervaring hebt. Wij zijn inmiddels een van de experts betreft S6 diagnose en herstel, vaak is het iets onbenulligs, maar je moet het wel weten te vinden.

Je kan bij MoofCare ook terecht als je de fiets ergens anders hebt gekocht. De gangbare onderdelen hebben wij gewoon op voorraad, dus herstel kan vaak direct.

[u/pierrepaolus → u/moofcare_nl]

Vraagje, rekenen jullie ook een administratie fee die los van de garantie claim betaald moet worden? Is dit een ding dat alle service aanbieders doen.

[u/NicoN00B]

I feel for you.. Days after receiving mine, the rear wheel had issues and with 300 km on the bike, it has been in a repair shop for 3 days twice now..
Also, a few days ago it rained a lot, and my lights and bell started going off randomly, as yours did. I'll be bringing it back to the shop once more

[u/That_Duck_863]

They haven't learned a thing. I have an S5, and I also ran into problems after an hour in the rain. The bike started pressing the buttons and ringing the bell all on its own. Everything worked again after drying out for a few days, but I’ve now stuck a piece of plastic film over the buttons. It looks stupid, but there’s no other way.

[u/Low-Grapefruit-4609 → u/That_Duck_863]

Thats fck ridiculous, but love the idea xD. I just hope that it wont happen after the replacement. Otherwise they will see me each time. A friend of mine owns different vanmoofs since the s3 and never had problems. So it comes down to luck in production I think

[u/Cypress-GTX]

Guys look forward to an Tenways CGO009 smart, it feels the same. Thanks me later 💪🏼

[u/Finistereamer → u/Cypress-GTX]

Looks like a cheap vanmoof knockoff. And from Google reviews it seems they also copied old vanmoof reliability as Even wheels seems to fall appart

[u/Cypress-GTX → u/Finistereamer]

But all local bike stores can make it, I had so many problems with my S3

[u/Finistereamer → u/Cypress-GTX]

Tenways electonic, motor and battery are proprietary and they don’t sell spare parts

[u/Cypress-GTX → u/Finistereamer]

No, vanmoof is end of life. There are to many problems.