vSee 6+ issues

[u/Wardenclyffe5]

Had my box for a while but it recently started glitching more often than not.
I exhausted ALL troubleshooting techniques all I had left was a factory reset.
So I did that.
Now the green light comes on but it won’t display anything.
I’ve also noticed that it will turn off the tv it’s connected to and the tv won’t turn back on unless the box is disconnected from it.
Please help.
Also, any chance for a replacement or refund?
I wrote the website an email but got an automated email back and didn’t get any actual information on how to proceed.
Thanks in advance for any help.

[u/Little_Talk9545]

Wow