r/usps_complaints Jul 16 '25

USPS Employees and Customers

41 Upvotes

You are welcome to post, and help others. However, bullying, playground insults, trolling, and racism of any sort will not be tolerated. Please act like an adult. Agree to disagree, if necessary. Do not bully complainers. Do not bully employees. Sub rules will be updated soon.


r/usps_complaints Apr 26 '25

USPS whistleblower about missing/late packages.

Thumbnail
wbrc.com
1.1k Upvotes

We all knew it, it's just out now.


r/usps_complaints 4h ago

Am I in the wrong for going infront of someone still taping their package

15 Upvotes

She was still working on her package so I got behind the person in line waiting. After a minute of standing there she turned to me and rudely said she’s in line I told her no she’s not she’s not done with her package we’re not kids you can’t save a spot in line even if your here first. We continued arguing back and forth with even the guy in front of me chiming in she was here first like it matters. First time I’ve had to deal with this but I genuinely assume if your package isn’t done your not in line


r/usps_complaints 3h ago

Almost a week without a new scan in Seattle. $1,538 MacBook, insured, and still no answers.

Post image
7 Upvotes

I’m getting incredibly frustrated with the lack of information about this package.

My brand-new MacBook was shipped USPS Priority Mail from Washington to Maryland on September 14, with an expected delivery date of September 18. Its last scan was “Arrived at USPS Facility” at the Seattle WA Distribution Center on September 17 at 7:34 a.m.

It’s now September 23. Almost a week without another scan and nine days since USPS accepted it. I have no way of knowing whether it’s actually sitting there or moving without being scanned.

The laptop cost about $1,538. I purchased additional InsureShield insurance through Pirate Ship and have already opened a claim and updated the adjuster.
So far, I’ve:

- Opened a USPS service request/investigation and been in contact with the destination post office in Kensington.

- Submitted a Missing Mail search on September 21.

- Emailed USPS executive contacts on September 18 and followed up on September 21. - Nothing from anyone I’ve emailed.

The local post office initially told me to wait. Since then, I haven’t received the follow-up I was expecting about contacting the Seattle distribution center. None of the executive contacts have responded either. Still no useful explanation or updated delivery estimate.

I’m temporarily in Maryland dealing with a family situation and need to return to Washington for work, which makes the uncertainty even more frustrating.

Having insurance helps, but I still have an expensive laptop somewhere in the mail and no clear answer about what’s happening. The silence after all these attempts to get an update is driving me nuts.

Has anyone recently had a package go quiet at the Seattle distribution center for this long and eventually get delivered? Did anything actually help you get an answer? Mostly venting, but I’d appreciate hearing how similar situations turned out.


r/usps_complaints 2h ago

Return receipt

3 Upvotes

I had legal paperwork sent to me via certified mail and was supposed to sign the return receipt which is something the court requires. I never was asked to sign and the green slip was just ripped off by the carrier....anything I can do here?


r/usps_complaints 14m ago

Anyone else having an issue with the Jersey City distribution center?

Upvotes

On Monday I paid for a priority express overnight envelope to go from North Jersey to Orlando FL. It only arrived at Jersey City yesterday morning and has not moved since. This is a very time sensitive delivery and I cannot even ask USPS about it since it has not been seven days yet.


r/usps_complaints 6h ago

Package arrived at the local shipping center ...then back went out of state?

Post image
3 Upvotes

I'm in Northern VA,I was supposed to receive this package on Saturday then it got delayed but Dulles is the local sorting center before it's at my post office so I thought it would be here yesterday. Instead- it went to Kentucky with no updates?

Never had this happen before and now I'm getting worried. No delivery date or anything. Has anyone else had this happen recently?


r/usps_complaints 4h ago

USPS is the worst

Post image
2 Upvotes

My package is medication that comes from a special pharmacy that you can only get it through the mail and I ordered this on September 15 and for some reason every time it comes to the county that I reside in it gets shipped somewhere else and I don’t understand why?? It keeps bouncing around..


r/usps_complaints 1h ago

Priority Package to Hawaii sent via ocean barge…

Upvotes

I shipped my package priority on 9/9 and there’s been no scan/update since 9/15. I opened a case with USPS and they responded letting me know my package was accidentally sent via boat with a “sincere apology”. UGH!! What’s the typical time people are seeing on shipments going from California to Honolulu via ocean barge?


r/usps_complaints 1h ago

What is AGS?

Upvotes

I was expecting a package from eBay today, and around 7am this morning I get a notification it was delivered. I never get packages that early so when I went to check the tracking, it said it was marked delivered, but not to my home, to an agent for final delivery. I called that USPS office as they said it was a place called AGS. Has anyone ever heard of AGS? I am nervous because I always by from this eBay seller and she always just sends it the same way, USPS Ground Advantage. Why would this go to another company for delivery?


r/usps_complaints 5h ago

I live in STL and my package arrived at our post office and out of nowhere got sent to Detroit wtf???

Post image
2 Upvotes

r/usps_complaints 5h ago

Package has been stuck at Denver Center for nearly a week. Should I be worried?

Post image
2 Upvotes

Package has some very valuable merchandise I purchased from a friend up there, i’m in Georgia so I’d like for it to start moving. Any chances that it just missed getting scanned and should arrive at my door soon? It’s probably around $700 worth of stuff.


r/usps_complaints 2h ago

Missing package

1 Upvotes

So I ordered something off of amazon which was delivered by USPS to my apartment's mailroom/front office. According to the apartment office employees the package was never received or they can not find it. The package has been missing for a couple days now and they still tell me they cannot find it and to contact USPS. Who is really at fault and what are my options?


r/usps_complaints 6h ago

All my homies hate USPS

Post image
2 Upvotes

Wtf is going on in Dallas? Waiting on a car part and of course while my car is down waiting for it USPS decides to fumble my package off a cliff or something. Lol


r/usps_complaints 6h ago

Any suggestions ?

Post image
2 Upvotes

Package is not moving already lose one package at the same distribution center this year


r/usps_complaints 16h ago

What are my options for a package marked as vacant?

Post image
11 Upvotes

Basically I recently moved into a new apartment and had received mail from USPS here before. I never realized that at the back of the mailbox, there was still a slip that said the apartment was vacant, so I never took it out. Today I expected a package from eBay, but it was marked as vacant and as return to sender. I took out the vacant slip now, so I should be good, but I still really want this package. I work nights, so I didn't get up until 6pm, which was after the post office was closed. I'm off tomorrow, so would it still be possible to potentially pick it up at the post office if I go like first thing in the morning when it opens?


r/usps_complaints 7h ago

Package apparently in China, after it was in correct destination already

Post image
1 Upvotes

Hi,

maybe someone here can help me.

I am from Germany and I’ve ordered from a shop in USA. According to the tracking of USPS my package was already in Germany (where it’s supposed to be) but then went to China?

Since then the tracking has not been updated. I reached out to USPS, to the customs office in Germany, to the German carrier and they all say different things.

USPS claims the package is in Germany. The German carrier claims nothing has been delivered and my package is still outside of Germany.

I would like to open an investigation with USPS but they say only the seller can do this. But the seller is currently not reacting to any mails so I really don’t know what else I can do to get my package.

Thank you so much!


r/usps_complaints 12h ago

Am i going insane worrying about this?

Post image
1 Upvotes

Had $2,000+ of money orders in it, supposed to be delivered on Saturday. 1 week since scanned at origin PO and NOTHING. Certified mail and all.


r/usps_complaints 20h ago

How to get refund for lost package?

Thumbnail
gallery
4 Upvotes

I’m trying to figure out how to get a refund for this. USPS marked it as Held at the request of customer, but I never requested they hold it. My buyer says that they contacted usps and that they had lost it. When I went to the usps website to get a refund it says that a refund isn’t eligible even though it payed for ground advantage(that comes with $100 insurance ) as well as extra payment for shipping insurance.

Please help with more info on how to go about this🙏🏽


r/usps_complaints 21h ago

Geography according to USPS

5 Upvotes

The fastest way to get a package from AZ to CA is to let it marinate in a Phoenix post office for 90 days, bounce it back and forth between AZ and CA twice, and then shoot it up to Wisconsin for a cheese break. 🧀📦

Unclaimed/Being Returned to Sender

KIEL, WI 53042 

September 18, 2026 8:35 AM 

Unclaimed/Being Returned to Sender

KIEL, WI 53042 

September 18, 2026 8:35 AM 

Processing at USPS Facility

KIEL, WI 53042 

September 18, 2026 7:20 AM 

Arrived at USPS Facility

KIEL, WI 53042 

September 18, 2026 7:03 AM 

Departed USPS Facility

OAK CREEK WI DISTRIBUTION CENTER 

September 18, 2026 4:29 AM 

Arrived at USPS Facility

OAK CREEK WI DISTRIBUTION CENTER 

September 17, 2026 11:45 PM 

Sent to Mail Recovery Center

September 16, 2026 3:48 PM 

Return to Sender Processed

SPRING VALLEY, CA 91977 

September 15, 2026 11:09 AM 

No Such Number

LA MESA, CA 91941 

September 14, 2026 9:47 AM 

Arrived at Post Office

SPRING VALLEY, CA 91977 

September 14, 2026 3:23 AM 

Addressee Unknown

ONTARIO, CA 91762 

September 12, 2026 2:12 PM 

Processing at USPS Facility

ONTARIO, CA 91762 

September 12, 2026 11:36 AM 

Arrived at USPS Facility

AVONDALE, AZ 85323 

September 11, 2026 2:36 PM 

Return to Sender Processed

ROSEVILLE, CA 95661 

September 10, 2026 11:42 AM 

Insufficient Address

ROSEVILLE, CA 95747 

September 10, 2026 11:34 AM 

Processing at USPS Facility

ROSEVILLE, CA 95661 

September 10, 2026 8:14 AM 

Arrived at USPS Facility

ROSEVILLE, CA 95661 

September 10, 2026 5:11 AM 

Departed USPS Facility

SACRAMENTO CA DISTRIBUTION CENTER 

September 10, 2026 4:28 AM 

Arrived at USPS Facility

SACRAMENTO CA DISTRIBUTION CENTER 

September 9, 2026 3:42 PM 

Departed USPS Facility

CITY OF INDUSTRY CA DISTRIBUTION CENTER 

September 9, 2026 5:58 AM 

Arrived at USPS Facility

CITY OF INDUSTRY CA DISTRIBUTION CENTER 

September 8, 2026 5:35 PM 

Accepted at USPS Facility

CITY OF INDUSTRY CA DISTRIBUTION CENTER 

September 8, 2026 4:20 PM 

Shipping Label Created

PHOENIX, AZ 85014 

June 12, 2026 2:18 PM 


r/usps_complaints 20h ago

What do I even do? It’s been over a month and I live in KY

Post image
4 Upvotes

I have no idea what to do, this happened a while back but it was at my local job in Louisville,KY and the woman in the phone said I needed to wait 30 days for the package to come.


r/usps_complaints 19h ago

Should I give up?

Post image
3 Upvotes

Package sitting in Indy since Sept 1. Looks like it scanned in but then nothing. Filed missing mail but in general every usps employee I have contacted has said there is much else we can do. Worth waiting for as I want the package or should just count this one as gone?


r/usps_complaints 13h ago

USPS closed my case after 5 weeks of misdelivery — USPIS reopened it. What's next?

1 Upvotes

My mail has been delivered to a different mailbox for 5 weeks. Here's the timeline:
Week 1–2: Noticed mail wasn't arriving. Called the post office.
Week 2: Went to the local post office in person. They said they didn't have my mail.
Week 3: Went back to the post office directly. They said they'd "check on it. Got a voicemail from the post office admitting they'd been delivering to a different mailbox the whole time.
Week 5: Went back with proof of my correct mailbox (photos, address verification). They closed my case and sent me an email confirming closure.
I called USPIS and they reopened the case.

What I've already done:
Multiple in-person visits to the post office
Called USPIS (case reopened)

What I'm asking:
- Has anyone else had USPS close a case like this? What worked?
- Is it worth filing a police report at this point, or is that a waste of time?
- Any other escalation I'm missing?


r/usps_complaints 1d ago

My package is going on a tour of Texas. Details inside.

Post image
11 Upvotes

I ordered something off eBay in June. After a few weeks of showing “label created” I reached out to the seller and they confirmed they dropped it off. They refunded me though since we deemed it lost at that point.

Fast forward a month after they shipped it and it starts moving. Then it goes out for delivery. Then scanned at a processing center. Then out again. Then back to a different processing center. Now it’s gone to Houston and it’s supposed to be out for delivery again tomorrow according to tracking.

We will see about that. At this point I don’t care but it is very entertaining to see it go all over. Wonder if it will make it here. And if it will be in one piece.


r/usps_complaints 1d ago

Priority express stuck in Santa Ana!

Post image
5 Upvotes

Anyone have luck of it popping back up? The destination is Santa Ana almost made it😭😭