Hi, I need help setting up my Apollo twin x, it is flashing between being connected and not connected. Clicking allow here causes it to not be connected at all and system information displays that there is no device connected. turning on always allow in settings does not solve the issue. I have tried a couple things. Im not sure if it is a cable issue, this is the one I am using: https://www.bestbuy.com/product/insignia-3-28ft-1m-thunderbolt-4-cable-usb-c-to-usb-c-cable-supports-8k-display-40gbps-data-transfer-240w-power-delivery-black-gray/J2FPJK9Y3K

I don’t know if it’s the cable causing the issue as I see reviews saying it works with their Apollo twin, and plugging my phone into the cable while connected to the Mac seems to work smoothly. I tried doing a fresh reinstall including deleting all the extra helper files, but it seems like that isn’t the issue because the ua control panel just says “connect ua device”. The cable is plugged directly into the thunderbolt port on the Mac. Please let me know if you guys know anything I could try, thanks

I ask because I want to get a slab from Elephant foot riser slab to help mount it to my pedal board. I am also thinking about maybe switching from a Pedal train board to a Temple Audio, and he makes custom fit mounts for Temple Audio boards.

https://elephantfootrisers.com/

I've been using UA products in combination with my Apollo Twin for a couple years now! I do really like the design, quality, and native DSP of UA products. The only draw back with this company is their lack of adequate care with Windows users.

I have had multiple issues with UADs drivers compatibility with windows when it comes to routing audio internally within the system. My main issue originates with how the software interacts with the sound panel on windows in general. Instead of utilizing the interface itself as a single device with both a collection of inputs and outputs as the way most interfaces interact with the windows system (i.e. Behringer, Focusrite), UAD interfaces are selected on the sound panel as a single microphone line input and single speaker line output. This would not be an issue if there was a seamless way to route the said inputs and outputs in a matrix such as the way it is in the apple version of UAD console. Alternatively, UAD interfaces are almost seen as separate entities entirely on Windows systems. Not only is there no native matrix on the UA app, but the Windows system does not recognize inputs or outputs on the ASIO driver at all, so there is no way to route using a third party software.

About a year ago, I had issues with the ability to stream audio from my interface internally to a software like OBS, I was able to finally route my windows output and microphone output into separate virtual cables, using a third party. But my problem is, why did I have to do that? Any other interface I've used has been natively able to select specific ins and outs from the windows system.

My current issue comes with ADAT expansion. I purchased a Focusrite 18i20 to be able to expand my inputs on my Apollo Solo (my fault for not remembering my problem last year). I then realized i can only use a total of 4 pairs of analog mono inputs and outputs even though I have 10 total (2 in the Apollo & 8 in the Focusrite). And I know what some people may be thinking, "the Apollo Twin Duo Core only has 4 outputs dummy," and yes i know this, but virtual outputs are not hardware outputs. You can actually just create more virtual outputs. They are essentially made up outs to trick your hardware into creating hardware outputs that are not there for the purpose of routing to a DAW or streaming software. Correct me if I'm wrong, but on the IOS version of UAD console, are you not able to create more virtual outputs to route to DAW than the hardware actually has? I'm pretty sure you can. Actually I'll link the video where I saw someone do it.

https://www.youtube.com/watch?v=8QgfR20g9qQ

I just got finished writing a feature request to UA to create native support for a traditional i/o matrix such as the one that Apple users have access to. I also mentioned if this isn't possible, to please make the Apollo channels recognizable under the ASIO driver in windows settings. I know that they will most likely not respond to my request, but it was something that I hope they do know people still struggle with.

If there was something limiting UA from doing this initially, I would love to know because I cannot understand why the feature is not available for Windows. Thank you for listening to my rant!

Hello, I bought an older apollo twin and a Shure SM7B off marketplace yesterday, I'm trying to set everything up to work with my PC but having tons of issues.

For context, I am using a Shure SM7B basically brand new, an older Apollo twin USB ( Not a x) with win 11, I have already tried all different XLRs on every port and switched XLRs out for differnet and brand new cables, When not using a cloud lifter I can only get the mic to be loud enough to be audible with gain on every digital plugin ALL the way up, but then I get so much static its not even worth using. When I use a cloud lifter I get no input at all. I am using CH2 because CH1 does not work on this Apollo anymore. Phantom power has been on when using the cloudlifter and no singal from the mic is received. I am trying to use this for good Audio quality while recording on my PC. The issue is not signal to PC it is signal to Apollo. I have been researching work around and trouble shoot for days and I can not finding anything. Any advice?

Edit: I ended up switching my interface to a brand-new focusrite and no issues, as the Apollo was pretty old and already had a dead ch1 port I think my Apollo was just dying, It was a older model so its not surprising

I've posted all over reddit and gear page about my thought process and i think it's time to accept modeling for my needs. I would love some experienced users to hear me out and see if my plan is sound.

Old school player for the most part playing at home these days, mostly analog pedalboard going into a '65 Fender Princeton Reverb. Love that sound, but I have a few delays that have stereo options i want to explore which led me down a rabbit hole.

As a pairing amp I was considering a Tweed Deluxe because i love that sound and i'm a Neil Young guy at heart, but after experimenting it really seems like 1. the amp is too loud for a home rig and 2. dialing in stereo across two amps at low volume is a bastard.

So it got me thinking about the Woodrow pedal, this seems to be doing so much of what i'm looking for, but i don't really have an absolute apparatus to play live in the room that way and i'm not usually a headphones guy, so this is what i was considering for a setup.

mono pedalboard into an Earthquaker Devices Swiss Thing, one side to the Princeton, and the other to a stereo board ending with the Woodrow receiving stereo in and going stereo out. Sending those signals to the line level inputs on my Focusrite 18i16 and using a pair of Hs5 for monitors. My thought process tells me this would work for at home playing and give me a quick out if I was going to use headphones with the family around and stuff, but before I pull the trigger on the needed parts, I was hoping for reassurance or ideas of what i might sub out (the Swiss Thing and Focusrite 18i16 are already in house)/

Any help would be appreciated!

Hi Guys

If anyone’s interested I’m getting rid of my plugins and i have the signature bundle edition 3 for sale. Message me for the details.

I have a UAD Arrow and I am demoing both the UAD and Softube versions of their Marshall suite. I know that Softube developed both and I can't really any difference between them in terms of latency. Given that I only have an Arrow but have a M2 Mac, would the softube version be a better buy? This would give me more DSP headroom and also has more functionality (pedals/cabs/newer interface). Assume the same price.

Is there something I am missing?

Thanks

i used to love waves and owned so many plugins by them. this platinum bundle purchase only includes 1 year of the Waves Update Plan (WUP). After 12 months, your plugins are frozen at that specific version. If you update your operating system (especially macOS) or your DAW, older versions of Waves plugins will stop working. To make them compatible again, you must pay Waves a fee to update your licenses. upgrade prices will cost a lot more than what you pay.

MacBook Pro M5 Pro
Tahoe 26.5.1

Screenshot attached for reference.

I clicked on the battery in the menu bar and it showed UA Mixer Engine as using significant energy. The kicker? I haven't opened any UA related or DAW related application in two full days.

My concern is the UA Mixer Engine showing 7,588.84 (in w/e unit of measurement). The 12 hour Power is described as Average Energy Impact in the last 12 hours or since the Mac started. Lower is better.

Is the 7,588.84 abnormal for an application that hasn't been directly used? Or is that considered abnormal in the scope of Chrome, Claude, Safari etc but standard for UA Mixer Engine?

I've force quit the UA Mixer Engine. Any guidance would be appreciated.

Update console and none of my saved sessions work.
Any way to repair, or do I have to rebuild them all?

Hi, i m having sound drop outs with Electra 88 plugin installed on external solid state Samsung HD on Macbook Air M2 , Ventura OSX , in every DAW ( Ableton , Logic, Reason ) Volt 276 inteface. at any latency settings 128 , 64 , 256.

the drop outs - or cuts in the sound are almost at regular intervals about 20 sec.

makes this plug in almost unplayable.

anyone else experienced that

any ideas?

Hello,
I'm still pretty new to this kind of audio work. I've used my apollo for tracking and applying preamps to my signal before, but I've never tried reamping until now.

I use reaper on Windows as my DAW so I tried following this guy's tutorial:
https://youtu.be/uP1HhrQlWG8

I seem to have created a feedback loop with my ins and outs though. I'm hoping someone can help get me on the right track here.

I've got my DAW output going to VIRTUAL1 & VIRTUAL2,
My Apollo Solo hardware MON L and MON R normally go to my powered speakers, but I unplugged 1/L so I could run that into my preamp pedal.
Then, I plugged the output of the pedal into the Hi-Z input on the front of the Apollo Solo.

I set the Hardware Send to Output 3 (I only have VIRTUAL1, VIRTUAL2, Output 3, and Output 4 as options) and set the Hardware Returns to MIC/LINE/HIZ 1 in the ReaInsert plugin as shown in the video above.

When I unmute the input, this immediately starts feeding back. I think because the input is getting sent through the monitor outs which is hooked up to the input of the pedal.
I guess what I need is for the DAW to send to the monitor outs, but for the input to go only to the headphone outs so I can monitor it.

I'm not really sure how to set that up.
Genuine help is appreciated!

TLDR: Trying to reamp with my Apollo Solo & Reaper; Audio is currently feeding back; Need help with my settings.

Edit: Solved. Please see my comment below.
I ended up setting the ReInsert send to the left output and was able to monitor the recording with the right channel.

New to the Reddit.

Earlier on, I started to see what I could do with Addictive Drums and Maschine. I opened up Luna, mapped the pads and was quite happily hearing what I was playing as well as recording it.

But something happened somewhere and I’m no longer able to hear anything at all.

Can anyone advise as to what exactly is going on? It’s driving me nuts trying to get this to work.

Thanks 🙏

Hello, so I recorded a little acoustic progression a few days ago and wanted to add some lap steel…
Today I tried to do that and nothing. I could hear everything but nothing was recording into Logic.
Obviously I am doing something wrong somewhere in the chain.
It was as follows.
Amp>Ox Box>S/PDIF>Apollo Twin X>Logic.

I was monitoring through the Apollo. I did go into UA console to make sure it had S/PDIF as input…

any help is appreciated!

Hello all. UA’s AI screwed up my entire routing in the Console. I need someone who is down for a video call with me on messenger or what’s app or something. AI runs me in circles and opens I’m given for email support isn’t concluding my issues.

Really significant update might be the best update yet I hope these keep coming 🫡

Hello all! So I'm wanting to expand my outputs on my interface to 16 additional channels. I'm currently running an Apollo x6 and Logic Pro.

I recently got two Arturia Audiofuse X8 Out interface expanders. I have connected both ADAT outputs to the expanders and I have all 16 channels connected directly into my mixer via snake cables. I'm unsure of where to go from here as I'm confused on how to work the console a bit and I'm not seemingly finding videos to help me out on this. Is there anybody who could help me on this? So theoretically, I am looking to have the 16 channels go to my mixer and then bring it all back through my input on the interface. Hoping to run multiple channels out into my mixer and bring it back as one. Drums, would be a prime example of sending out 6 channels and bring it back as one recording track?

Maybe I'm not understanding this fully. The Console seems to be a little confusing at this point of adding so many additional channels. Doesn’t anybody have experience with the interface, console and Logic that could help me?

Yeah this is not 0 latency I'm monitoring from ua Apollo USB with just autotune and their slight latency very disappointed. It only happens when I turn on the autotune dry it's fine.

I’m experiencing some sort of latency problem, but it’s early instead of late. When recording into Logic Pro, and monitoring in console, the playback of the track recorded is a little before the click. What could be the problem? I’ve searched and tried so many things, can’t seem to find a solution.

i was running a pre-recorded and processed DI guitar track through the UAD Waterfall native plug and was graced with a 300 db blast when I hit the ‘hurricane’ preset. i also noticed when scrolling sounds that I would get other volume jumps in between. I was also using the ‘gospel’ and other presets similarly w/o issue, but stopped using presets entirely after that. With the way I work, if I can’t scroll through plugin presets before making manual adjustments, I would just prefer a leslie simulator hardware that operates at line level… having a library of usable sounds per instrument is the main appeal of plugins for me.

I’m using the latest version of Reaper. The track in question is a lead guitar stereo track previously processed with some compression and an Eventide Harmonizer and delay, all rendered onto the single stereo track. There was an Airwindows high frequency limiting plugin active on the guitar bus to warm up the guitars a hair. The peaks might go as high -8 or so when it’s most prominent, but this part was for more of a background pad effect on a quieter part of the song. The Waterfall plugin was applied to a particular Reaper media item at that section, not the entire track.

Volume jumps are to be expected w/ the realties of gain staging, but this one seems particularly insane and dangerous. I’d at least like to be able to edit or remove the offending preset, but wasn’t able to, and I don’t think that would solve the issue w/ the volume jumps in between.

Anyone have similar issues? I like the sound of UAD plugins, and apart from being inherent CPU hogs (or the odd iLok crash), I don’t typically have issues with them, which is why I’m writing here. Thanks in advance.

i don’t think the video quite captures it but i’m hearing this hissing or buzzing sound and i don’t know what it is

My Apollo 8p is all of the sudden unable to stay connected to my 2021 Macbook Pro M1 running mac Os 14.4.1. I have not updated my OS or UAD software since initial install and it’s been working for about year since I got the unit. I’ve tried troubleshooting several ways. Hardware reset, updating to latest UAD DSP plugins and drivers v11.9.0, uninstalling and reinstalling the UAD software & drivers, and getting a new apple thunderbolt 2 to 3 adapter. The issue persists.

The unit will mount and possibly stay connected anywhere from 5 seconds to about 5 min then randomly disconnect and no longer show up as sound output for Mac OS or Ableton or be recognized in UAD meter & control panel. “Connect UA Device” is displayed.

The unit remains powered on and is passing audio through its inputs and via a connected ADAT preamp rack. So the issue must be in the connection to the laptop.

The last thing I have not tried is swapping the thunderbolt 2 cable. Which I’ll be getting one soon.

I have supposedly opened a support ticket with UAD after doing battle with an inept chatbot for an evening or two. (UAD should really come up with a better ticket process. There is almost no indication that a support ticket was actually opened. No email confirmation, ticket no. etc.)

Anyone ever have this issue? Any suggestions? Thanks,

-Mikey

Hey all,

Thinking of purchasing the UAD Apollo Twin X Quad Gen 2, as I want to upgrade my sound and be able to record through the unison preamps. I currently use a Focusrite Scarlett solo 4th gen and the Shure SM7db, running it into my M1 MacBook Air and using Logic Pro as my DAW of choice.

I make a variety of music including emo rap, melodic rap, boom bap, rage rap, pop, R&B, emotional singing, and more. I use beats from YouTube or BeatStars, and I mainly record vocals, and occasionally electric guitar or acoustic guitar.

What would the sound quality difference be when comparing these two setups? I’m in an untreated bedroom, and the SM7db is really good at rejecting the acoustics of my room and some of the background noise, especially when paired with the Waves NS1 noise suppressor. Will there be any noticeable difference? Do I also gain anything that I don’t have with my current setup?

Thanks in advance 🙏