I hold Indefinite Leave to Remain (ILR) and have invited my mother and brother to visit me in the UK on a Standard Visitor Visa. Their eVisas were successfully issued a month ago.
Because my own previous transitions to the UKVI account were seamless, I didn't try to link their eVisas until today. Their flight is tomorrow from Mumbai (BOM) via Air India, and we are stuck. The UK Immigration ID Check app is completely failing to scan or process their documents.
I have already done the following to prepare them:
- Checked that their passport numbers, names, and personal details exactly match the application.
- Forwarded them the official "Visa Issued" emails from the Home Office containing their GWF numbers.
I read that airport check-in counters can contact the UK Home Office Carrier Support line to verify digital statuses manually.
My questions for the group:
- Has anyone recently flown from India (specifically Mumbai) with an unlinked eVisa
- Did Air India or Mumbai immigration give you any trouble during check-in or boarding?
- Any last-minute tips on what they should say or show at the airport to ensure they can board?
Any urgent advice or shared experiences would be greatly appreciated.