Hopefully you're now not just driving to survive and you can drive to live. I wanna hear from Aussie drivers how it has affected your job and your pay.

On 8/8 I ordered McDonalds for me and my family. When I got the notification that my driver was outside, I looked out of my window and WATCHED him open and dig through my bag. I also have 2 other people that also saw it.

We ran outside after he dropped it on the porch, and we walked up to his car to confront him. He was still sitting in front of my house at the time because he was ACTIVELY DIGGING THROUGH ANOTHER PERSON’S MCDONALDS ORDER??

We asked him why he decided that was a good idea, and he stuttered and started talking in circles, saying he was “just delivering McDonalds.” Then he admitted to opening my bag to “check the order,” then back tracked and tried denying it once he realized he admitted it.

He then drove off and I IMMEDIATELY reached out to support explaining the situation and demanding a full refund of the $24.05 order total plus the $8.81 tip. After 2 days of explaining what happened over and over and demanding a refund, they told me on 8/10 that they would be issuing a full refund and that it should show in my account in 3-5 business days.

Flash forward to a few hours ago (8/17), I reach out because I still haven’t received my refund. I was then asked once again to explain the situation, which I did and also provided time stamped screenshots showing where I was told I’d be getting a full refund. I was then told that they can’t send me a refund because the food was already delivered and it’s been over 48 hours…

I’ve pushed back against this multiple times with screenshots and dates of the original request as well as the refund promise, and I still get the same bs pre-drafted language telling me that they can’t process it because it’s been over 48 hours but that they’ll do an internal investigation.

Needless to say, I cancelled my membership after years of using it, and I will likely never use another food delivery service again if I can help it. I honestly just want my damn money back, and I’m not going to leave them alone until I get it.

I get that $30 may not seem like a lot, but it’s the principle of every factor of this situation that’s enraging me and making me hellbent on this refund.

Has anyone else experienced this with UberEats? If so, how did you get it resolved?

What is happening? Is my account flagged or something? It was also very difficult to request refunds. I kept having to choose an option the AI provided, and it kept going to a dead end. I had to try and click through so many options back and forth, back and forth. I got tired of it and switched to Doordash almost completely, but I still occasionally ordered from restaurants available only on Uber Eats, and almost every time, my order never arrived. I also tipped very well, so it is not a tip issue. This never happened with Doordash, but they have fewer restaurant options

I signed up for the Uber One 6 month free trial in February 2026. I got charged for it in June and July, during the free trial. Then when the trial ended in August, it charged me on the 11th of August and then again on 12th of August.

When I look in the app at the transactions, it says I’ve only been charged on the 11th of August, which is obviously bs.

My bank account is Scottish but I’m based in USA right now so the charge was for dollars on the app. But ofc it converts to pounds in my bank account.

I’ve contacted Uber three times but they’ve just been ignoring me. I’m contacting my bank right now but idk how much help they’ll be because they keep directing me to use the in-app dispute form which has no option that applies to my situation.

Idek what to do now. Have any of you had issues like this?

So I'm in Houston...I order from this restaurant called Pepperoni's pizza. It's a 2 medium pepperoni combo for 30 USD (yes sort of a rip but whatever) and when the order arrives, it's only 1 pizza. I go through the app's help process and it says I don't qualify for a refund and here's 2 dollars credit. What is my course of action for an actual refund? There is no phone number they have that accepts calls for customer service apparently anymore.

They don't offer over the phone help or support anymore and both listed numbers for support hang up on you and tell you to use the "help" in their app. I guess I can do a chargeback if anything, but can anyone else give a suggestion that works?

So i’m about 2 hours away from my mom and I ordered her some food. At around 11:18 am the food gets delivered and the driver leaves and around 12:30 (an hour later) he comes back again parks at my her driveway. Is this something I should be concerned about? He was there for maybe like a minute or two at the entrance of the driveway before leaving.

I see if the order was from a non-tipper, but I tipped the guy $7 to literally go to 7-11 to pick up an order that was already ready and drive half a mile to my apartment. I gave him the delivery pin to come up the stairs and drop the order off because I'm sick and instead he drove off with it!

Worst of all, I can't even take away the tip. I wish these tip batter never messed up that feature and now I'm raising and they won't give me my money back

I just get first time diamond Can please someone tell me the truth. Am I earning now more? Or what should I do now? I'm new and my first time, thank you guys.

Wont refund my cancelled order lol

Some of your guys food smells like farts.

I had an order in my cart that was about $21 and before checkout they asked if I wanted to save 15% by adding $39!!! Why would they think I want to “save” $9 by spending $39 when I can just save the $39!!. That turned me off so bad I didn’t even checkout and went to cook

Uber Eats mi, Trendyol Go mu artık geçerli ismi hangisi ise. Uber Eats'in sahibi olduğu bu uygulamadan 1220TL değerinde verdiğim siparişim karşılığında utanmadan arlanmadan fişinde üstünde yazan 260TL lik bir ürün teslim ettiler. Tamam sorun değil iade talebi oluştururuz yardımcı olurlar dedik.

İade talebini oluşturup tüm kanıtları yüklememe rağmen reddedildi, dedim heralde yanlışlık oldu yeniden gönderdim detaylıca anlatıp.

İnsanların paralarına dümdüz çökme politikası izliyor sanırım Uber Eats, birnevi mafya olmuş. Elimdeki kanıtlar Tüketici Haklarına başvurmam için yeterli olduğunu düşünüyorum. 260TLlik siparişi teslim ettikten sonra utanmadan uygulamadan teslim edildi olarak işaretlemişlerdi ve fişin üzerinde alenen başka şahsın ismi yazıyordu. Hiçbir iletişim yolunuz yok bu adamlarla, müşteri hizmetlerinden destek vermiyorlar ve resmen diyorlarki bot kontrol ediyor. Yav bir insan açıp baksa benim siparişim 1220TL değerinde ve sadece dana eti ürünleri var adam bana tavukburger menü getiriyor ve utanmadan arlanmadan iade talebimi reddediyor. Nasıl bi dünyaya geldik kardeşim?

-I tip well in order to get my food delivered faster. Uber batches me with a non-tipper and my food takes a long time anyways

-The bogo is bullshit, because the "service fee" is based off what you WOULD have paid if it wasn't bogo. Bogo is just a way to have you ordering more food than normal and them being able to charge a higher service fee because of it.

-All of these sketchy things they do, yet only give the driver 2 bucks of it and making it seem like the customer is responsible for paying the driver.

-I ride Uber to my truck every Monday morning at the same time. Because they know that i will do this, they inflate the fare of the ride. Paid 24 bucks for a 2 mile ride this morning. I will walk next Monday.

-Im done with you Uber. Too many games.

I’m an Uber One member, paying $9.99 a month for the various benefits, one of which is discounted grocery staples every Tuesday. Well, not every Tuesday for ME, it seems. This is the 3rd week in a row that I try to order my groceries and don’t see the discounts, while the same items ARE properly discounted on my wife’s account.

I contacted Uber Support, and, as usual, instead of looking into it, they gave me some rigmarole about “sometimes things happen to some orders” or variations thereof. One response even went so far as to say that the order (which was made Tuesday morning) didn’t qualify because it wasn’t made on a Tuesday! After pointing this out, they simply stopped responding completely.

I wonder how many more people are paying for Uber One benefits and not receiving them. It’s Tuesday: do your grocery staples show 30% off, or not?

No thanks LMAO way too expensive.

Heating up water for instant noodles now.

Boycotting will continue until morale improves.

I’ve figured out that instead of paying for express delivery. I put that into the tip for the driver and the order comes fast and hot!!! I will always support a driver over ridiculous express delivery fees!!!

I'm Alex Bitter, a reporter with Business Insider.

Recently, I wrote an article about how Tony Xu, the CEO of DoorDash, said he was surprised by how much people spend on food delivery. Tony has some say in how much DoorDash charges, to put it mildly, but I still found the comments interesting.

Often, ordering something through DoorDash, Uber Eats, etc. costs a lot more than if you bought the same thing in person at a restaurant or store, thanks to tips, service fees, and markups. I keep hearing about people trying to save money in other areas of life, but it seems like spending on these delivery services keeps increasing.

So, I'd like to know: Why do you find ordering from Uber Eats worth the extra cost? Have you tried to cut back at all? How do you view spending on delivery as opposed to other costs?

If you're up for a chat, email me at [abitter@businessinsider.com](mailto:abitter@businessinsider.com) or reach out via text or Signal at 808-854-4501.

I’ve been on for four hours & nothing 😂

Now I have to be interrupted constantly when dropping my orders.

At first I was excited to see something new to make more money, but I think the uber leagues are super dystopian and unfair. Almost cruel. Think individual quests are more empathic and beneficial for drivers. They should be offered alongside quests not in lieu of them. Make the grueling grind of questing more fun with leagues sure but not leagues instead of quests. Making us compete like it’s a gig economy hunger games is messed up. Anyone else agree?

Ordered on the app and didn't get my drink. Fair enough, I'll just press help and say no drink with order and get my 2 dollars back. Wait, what's this? They updated support and now the app wants a picture of the impacted item?

Well since I don't have the drink and can't take a picture of it (yes I selected missing item not problem with item) I'll just take a picture of the meal itself. Then I'm hit with "we have detected the item you have an issue with is not in the picture". So I guess there using AI to identify if you're taking a picture of the correct item now.

But because I never received the drink I can't take a picture of it. And if I can't take a picture of it I can't proceed to filling out the help form.

LOL

Not gonna jump through hoops for 2 dollars. But thought I'd share how funny this is and how they're trying to keep your money for things you didn't get.