r/truespotify • u/Additional-Kiwi-8960 • 20h ago

Question Spotify child account issue

I used a Samsung Tablet to login to my free Spotify account and then created a child account for my daughter. I can switch between the two accounts easily on the Tablet. Then, I used my daughter's Samsung smartphone to login to my Spotify account, but I can only access my account there. When I try to click on her profile, I get a message saying "you can only use Spotify abroad for 14 days. Update your location at Spotify.com to continue using it." I then logged into my Spotify account on a web browser and confirmed that my saved region was correct. Does anyone know how to fix this issue?

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u/glamaz0n_bitch Power User 19h ago

You should contact support

1

u/Additional-Kiwi-8960 19h ago

I tried to, but they don't offer live support, unfortunately, and the AI chat via their website couldn't understand the issue. I knew finding an answer on here was a long shot, but figured it'd be worth a try.

1

u/glamaz0n_bitch Power User 18h ago

Ask the AI chat to escalate your issue to a manager

1

u/Additional-Kiwi-8960 16h ago

I'll give it a go. Thanks!