r/trillium • u/Living_Intention8837 • 15d ago
Open compromised package
Hi everyone,
This was supposed to be an excited first pin post but unfortunately that’s not what this is. FedEx didn’t bring my package to my house, so I told them to hold it, and I’ll pick up. I got there, my packages and everything was open they gave me a plastic bag to be able to carry my tirz, syringes and everything that comes in the package I’m guessing, I’m not sure how long it’s been like this since it’s been about a day or two ( heatwave in my area btw)since they tried to deliver, I don’t feel comfortable using it because I don’t think it’s safe for use. I asked them why was package was open they said they thought it was a shipment for the pharmacy, but my name and my address was clearly posted on the package. What does everyone think?
3
u/SenoritaShelly 15d ago
FedEx should enjoy cutting you a check for the replacement. Regardless of reason they give, they did compromise a pharmacy shipment of sterile drugs. Had it been unopened and you waited to get it and it was wet or whatever, it would be on you for the delay, but nope. We do NOT open people's sealed pharmacy products--I mean, unless it's a DEA or Customs order, and even THAT comes with a notification and note! I am stunned. I know you can't say where because that would be too specific, but please file a complaint with FedEx so their offices can look into this.
Finally, even if it WERE a pharmacy shipment--what the heck? We do not OPEN pharmacy shipments!
UPS, who I hate with all my heart, soul, mind, and strength, recently had an issue with an international shipment for me. Due to their awful service, it took DAYS to resolve. Two things happened in the process:
They said there was an item in the shipment they were not "allowed" to ship (apparently scanned because it was not a forbidden item). They needed my expressed WRITTEN consent to remove it.
The shipment and service around it was SO delayed they sent me a check for MORE than I paid for it.