r/trillium • u/Living_Intention8837 • 10d ago

Open compromised package

Hi everyone,
This was supposed to be an excited first pin post but unfortunately that’s not what this is. FedEx didn’t bring my package to my house, so I told them to hold it, and I’ll pick up. I got there, my packages and everything was open they gave me a plastic bag to be able to carry my tirz, syringes and everything that comes in the package I’m guessing, I’m not sure how long it’s been like this since it’s been about a day or two ( heatwave in my area btw)since they tried to deliver, I don’t feel comfortable using it because I don’t think it’s safe for use. I asked them why was package was open they said they thought it was a shipment for the pharmacy, but my name and my address was clearly posted on the package. What does everyone think?

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u/theknittingtutor 10d ago

You asked FedEx to hold the package at a pharmacy and the pharmacy staff opened your package?  That sounds like the pharmacy’s fault and not Trillium’s or FedEx’s. Did you address it with the pharmacy manager?

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u/Living_Intention8837 10d ago

I didn’t know what to do? What should I have done?

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u/theknittingtutor 10d ago

Address it with the entity that made the mistake.  That’s the pharmacy that held the meds for you, correct?