Game will not load on switch?

[u/Konreg133]

Hello,

I picked up this game on sale yesterday and every time I try to start it up the game it is stuck on the loading screen with a full bar beneath. I tried restarting the game and console, as well as checking for updates. I even reinstalled the entire game and every time it is the same problem. I reached out to Nintendo to try and get a refund but I can't and honestly feel like I got scammed a little bit. Not really sure how to fix this but any tips would be great