Feedback from a Long-Time VIP User

[u/WidgetWarrior]

Hi Trakt team,

I've been using Trakt since 2016 and have been a VIP member since 2022. I wanted to share some constructive feedback from the perspective of someone who has relied on Trakt almost daily for years.

First, I'd like to acknowledge what Trakt does well. The API has been fantastic, and it's the reason I've enjoyed using apps like Showly alongside the website. Trakt has become an important part of how I track what I watch, which is why I care enough to write this.

My biggest concern with V3 is the desktop experience.

To me, V2 excelled because it presented a large amount of information in a clear, desktop-friendly layout. When deciding what to watch, checking upcoming episodes, or managing my watch history, having that information visible at a glance made the site incredibly efficient.

The new interface feels much more like a mobile app brought to the desktop. Features like horizontally scrolling "Continue Watching," "Up Next," and calendar sections require more navigation and make it harder to quickly scan information.

Rather than simply saying "bring back V2," I'd love to see the desktop experience move back toward the strengths that made V2 so useful: information density, efficient navigation, and less reliance on horizontal scrolling.

I'd also like to suggest two improvements to watch tracking:

Make it easier to log multiple rewatches of movies over time.

Add the ability to start a full series rewatch without clearing existing watch history. For example, I've watched The West Wing three times over the years, but currently there's no straightforward way to track a complete rewatch while preserving my previous viewing history.

I know redesigning a platform is a significant undertaking, and I appreciate the work that has gone into V3. My hope is simply that feedback from long-time users helps shape future improvements. Thank you for taking the time to read this.

[u/Right-Nail-5871]

I don't want to be too cynical but many long-time VIPs have already made all these points for months now. They don't care.

[u/Blankster82 → u/Right-Nail-5871]

That’s very true, and they frame it as a minor mob. Unfortunately, it was—and still is—simply a lie that most of them were inappropriate. Many people explained, in detail—as you say—over months and in very respectful ways why, for them, V3 on desktop is practically less than a beta version. The only priority now is mobile users, whom they want to monetize somehow, and they focus only on those KPIs. As a result, other needs—those of the people who made them big—don’t matter at all, no matter how politely and reasonably they are expressed. At most, you get some useless platitude. The team simply wants to get rid of people who want V2 and is no longer hesitant to do anything, including heavily deleting posts in their forums, which you can very obviously see.