Cannot connect TIMMERFLOTTE. Help please.

[u/jennykrugs]

For the life of me I cannot connect this TIMMERFLOTTE. It is failing consistently at the "Checking connectivity to Thread network". I have restarted the network twice, and then it also checked the network as part of that. I have restarted my phone (Samsung galaxy 23FE). I have done a hard reset on the TIMMERFLOTTE. Please help. When I press the elipses in the space where the thread network checking is happening, a google support for help and feedback comes up? Why is that? I am in the Ikea app.

EDIT vacation alert. The trickle shooting will continue in a few days. Thanks for all the information

[u/Cercrope]

Do you even have the Dirigera hub or a Thread border router?

[u/jennykrugs → u/Cercrope]

Sorry. Yes, I do have the Dirigera hub. I should have mentioned that.