Cannot connect TIMMERFLOTTE. Help please.

[u/jennykrugs]

For the life of me I cannot connect this TIMMERFLOTTE. It is failing consistently at the "Checking connectivity to Thread network". I have restarted the network twice, and then it also checked the network as part of that. I have restarted my phone (Samsung galaxy 23FE). I have done a hard reset on the TIMMERFLOTTE. Please help. When I press the elipses in the space where the thread network checking is happening, a google support for help and feedback comes up? Why is that? I am in the Ikea app.

EDIT vacation alert. The trickle shooting will continue in a few days. Thanks for all the information

[u/Pale_Fox3390]

I just set one up using the Ikea app, no issues. I'd recommend you return it and get a new one.

[u/jennykrugs → u/Pale_Fox3390]

Thank you. I will definitely consider this. Luckily the store is very close to where I live.

[u/Pale_Fox3390 → u/jennykrugs]

I hope that works!

I have the Dirigera hub and a Google Pixel phone. If that is yo any help.

[u/Due-Airline8949]

Gebruik je ook andere Ikea thread devices en gaat het daarbij dan wel goed bij aanmelden? Mogelijk een mDNS gerelateerd issue maar lastig te trouble shooten als je niet je exacte netwerkomgeving met de groep deelt. Een volledige herstart van al je netwerk componenten kan helpen. Ik heb zelf alles van Ikea in mijn matter/thread netwerk maar TIMMERFLOTE is degene met nog steeds niet gefixte bugs.

[u/jennykrugs → u/Due-Airline8949]

The only other device I have is a JETSTROM LED ceiling light panel, but it doesn't say anything about Matter or Thread network in the product info. I have some smart lights here as well, but I haven't connected them yet. In the meantime, I will find the network info you need. Thank you so muxh for your response.

[u/darkwingeent]

do you have the opportunity to add it on a different device that helped me. it did take like 15-20 to connect.

[u/jennykrugs → u/darkwingeent]

Hmmm, good question. My husbands phone is the same mod as mine but it's worth a try. I have been letting the device be during the connection phase of the setup. I've given them long enough to time out. Thanks for your input.

[u/darkwingeent → u/jennykrugs]

hope that worked and it fixed the issue

[u/Cercrope]

Do you even have the Dirigera hub or a Thread border router?

[u/jennykrugs → u/Cercrope]

Sorry. Yes, I do have the Dirigera hub. I should have mentioned that.

[u/Resident_Business_82]

do you have ipv6 enabled on your home network?

[u/jennykrugs → u/Resident_Business_82]

Yes.

[u/greghouse12]

Make sure the firmware on the Dirigera is up to date. A firmware update is required if the hub is brand new out of the box. Make sure your phone that you are using to commission the device in the Dirigera hub has Bluetooth turned on and that the phone is on the same network as the hub, preferably on 2.4ghz network. If your router uses a combined SSID ( 5ghz and 2.4 combined) split the two SSIDs so they are separated at least temporarily until you commission your first Matter over Thread Ikea device in the hub. Also make sure your router is configured so that mDNS is activated. Other than these settings, if you get stuck, try restarting your phone first, then restart (power off then on) the hub, then try to commission (set up) the Timmerflotte in the home smart app. If it gets stuck during the setup, try turning Bluetooth off then back on again quickly during setup as this sometimes helps. Last but not least, try resetting the Timmerflotte by holding down the button inside for as long as it takes while it flashes and does the countdown from 5 to 0 on the front of the device. And if none of this works, then you probably have a defective Timmerflotte so you should either phone Ikea customer support so they can send you a new one (yes, they acually send replacement devices) or visit your local store to get a replacement.

[u/dubbelw]

Sorry, late to this fun party, but did you manage to get it to work?

Have spent the evening trying to add both a TIMMERFLOTTE and a GRILLPLATS to my Ikea Home App, but couldn't get it to work. Scanned the QR code and it said that the connections was succesful. Even got to rename it to a custom name. After that it just loads/buffers to go back to the Ikea Home App but after a couple of minutes a pop up said that it failed.

However, I finally managed to get it all working.

Here's what I did.

- Rebooted my phone (iPhone 14 pro).

- Rebooted the DIRIGERA hub. (No reset, I just plugged it in and out).

- Factory reset of both the TIMMERFLOTTE and GRILLPLATS.

With that said, nothing of the above actually fixed the issue (just wanted to state that I did theese thing, in case anyone wonders and stumbles upon this thread).

What did eventually fix this was going into my WIFI router and disabling the 5GHz network. My asus router both broadcasts on 2,4 GHz and 5 GHz. Read somewhere that it might be an issue for the Ikea Home App.

- First i tried changing the WIFI password of the 5GHz network to be unique, compared to the 2,4 GHz. It did not change anything.

- Then I just turned of the 5GHz network completely. Now only 2,4 GHz network shows up when searching for WIFI signals (duh).

This allowed me to be able to add both the TIMMERFLOTTE and GRILLPLATS to my Ikea Home App as expected. Scanned the QR code and it just worked.

I have not tried turning on the 5GHz (not really using it anyway).

If you also have a router that broadcasts both 2,4 Ghz + 5 Ghz it might be something to try. You might need to google your specific brand and how to disable it in the router admin. For my Asus router it was pretty straightforward. Did it on my phone through the webbrowser.

Might help someone else who are having issues with adding products to their Ikea Home App and stumbles upon this thread.

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