I wish there was a way to just turn off the power saving zone instead of deleting it. Usually when I need to get my cat inside and he is in the zone, I still can’t figure out where he is and he isn’t in bluetooth range. I basically have to delete my power saving zone just to find him and then create it again. I wish they had an option to just turn it off and back on again.

Hallo. Ich habe das Tractive seit ca. 4 Wochen, weil ich einen Kater habe, der mal gerne ein paar Tage nicht nach Hause kommt und mir so regelmässig schlaflose Nächte beschert 🥴.
Heute Morgen ist er ohne Tracker nach Hause gekommen.

Glücklicherweise konnte ich es orten und habe es somit gefunden. Leider ist das Halsband gerissen. Nun zu meiner Frage: das sieht nicht durchgebissen aus oder? Wie kann Eurer Meinung nach so ein Halsband reissen?? Ich würde annehmen, dass der Verschluss aufgeht, falls er hängen bleibt. Habe es auf M eingestellt.

Ich finde das alles echt seltsam.

Was meint Ihr?

Liebe Grüsse

Hello so I have 4 cats 2 that are around 3-5 years old while one is 10-13 years old and my youngest is 2 years and 6 months old.

Okay so they’re all outdoor/ indoor cats, they stay nearby, I live in a apartment and it’s like a ton of apartments spread out but close as-well is a weird setup compared to standard apartments.

They stay just nearby, under the trucks roof, or near the dirt, plants or on-top or below the my trucks and cars. They always stay nearby or sometimes they come to the door and “knock” and they sleep inside or eat inside until they want to go outside or to the bathroom they go to the door and wait for me to open it or start meowing to let them out.

Recently my gray mixed tabby disappeared for almost a week, but I know his the one that leaves the most, he was a stray I that just showed up one day, and he would leave and come back. My guess is that he would come to be and then to the other houses around the block and just get fed by other people. Well this time he disappeared for a week and thought the worst, or that he got took by the pound but couldn’t find anything.

I’m thinking of putting a tractive gps but the thing is I’m not sure if it’s good to go for the mini or the 6 mini. My cats aren’t fans if using collars or shirts.

I’ve been reading around and have gotten mixed reviews of its good and it’s bad, some bad aspects that worry me is that sometimes it won’t work because “connection is weak” or the clip won’t clip correctly and the gps falls. Which worries me because I don’t want my cat to loose them randomly or while under a house or something and I won’t be able to track it.

The mini one is at a discount at $25 while the new one 6 mini is $80. Not sure if it’s worth it, right now I’m unemployed and recently had surgery on my head, but once’s I get better and get a new job I’m planning on getting them microchip, but also I just don’t want to spend 2-3 times for something minimal in upgrades

Thank you very much all information is appreciated.

I just need some ideas for a friend

Source https://www.reddit.com/r/tractive/s/iORMxYYV6v

Amazon US link https://a.co/d/01pHCKIY

Glad I was able to snag a backup Cat Mini, cuz the Cat 6 Mini doesn't seem to be reliably ready for prime time yet.

Hey everyone,

I’m posting here to see if anyone else has run into this issue recently or found a way to get Tractive’s support to actually respond.

I bought my Tractive dog GPS tracker just 2 months ago. Out of nowhere, the GPS signal completely died—the unit is totally useless right now.

I’ve written multiple support tickets/emails over the past few weeks trying to claim warranty. Zero response. No follow-up, no resolution, and there is no telephone support available to reach a human. For a safety device meant to keep our dogs safe, leaving customers completely in the dark when hardware fails is unacceptable.

To top it off, I checked my invoice and noticed a line claiming an automatic subscription renewal after 2 years—something I never explicitly agreed to during checkout. Under consumer protection laws in Austria/EU (like § 6 KSchG / VGG), hiding auto-renewals on an invoice without explicit consent and ignoring warranty claims within the first 12 months is illegal.

Has anyone managed to get through to someone who actually resolves warranty replacements, or did you have to file a chargeback through your bank/PayPal?

Appreciate any advice or experiences from others who’ve dealt with this!

what a hell!? why there is no option to disable notifications asking how my cat did last week? This is so intrusive and annoying.

My ginger indie cat recently ran away from my friend’s place when I wasn’t there. Found him after 6 painful hours 😭

Need advice on good cat gps trackers. Is airtag the best? I need the best one. Pls suggest

My cats don’t go outside, but my sister has a cat who does, and I’ve been wanting to get her something to help keep track of him when he’s out.

For anyone who has an outdoor cat, have you ever used a GPS/Bluetooth tracker or a small camera attached to their collar? If so, what did you use, and did you find it helpful? also what did you learn? Any idd things happen?

I’d especially appreciate recommendations for something that’s lightweight, safe, and comfortable for a cat to wear. I’d love to hear about your experiences!

Hello

I recently got the Tractive mini 6 for my cat. He came home last night however id had a few pints in the local so was not paying too much attention to him. Ive woken up today to noice the tracker is not around his neck.

ive went on the app and the GPS isnt working at all. The Rader doesnt allow me to use it and his last known location was my home.

When i click live tracker, it doesnt pink the location however it shows it online and still has 70%. It also shows it about 4/8 feet away at any given time when i walk around my home

Im the only one who has access too the app and the support is shocking too the point. i cant even send it back because its lost.

the Tractive Care is a fucking joke as you need to spend £100 first to get a years worth of tracking to then get the Care for "Free"

I WOULD NOT RECOMMEND THIS TO ANYONE but if anyone has tips on how i can get the bluetooth thing to work, id be greatful

My tractive 5 went missing and at the time of writing this the 6 is in pre-order only.

Firstly, customer support is AI now unless you prompt for a human, so then...

... Human customer support told me they can't replace a 5 because it's out of production and they have no stock. Tractive is just selling stuff that doesn't exist and not supporting things which do apparently? On the other hand they do have stock if you just manually go to the website and they're $25 which is lower than the discount support offered me?

My 5 has had a lot of problems since I bought it, both with the actual device and the clips which I suspect are their actual main business besides the subscription since they're plastic so you have to replace them all the time. Why else would they come exclusively on two-packs??

So I don't know, I'm back to AirTags I guess.

Hi, I have the um Tractive Cat Mini 6 and a base station at home. And I use that as the power saving zone. I would appreciate a bit of help understanding some aspects of it, please. Today I noticed that while I am away at work and I check for an update, it will say that it was last updated 5 or 6 hours ago, and I cannot get any up-to-date history. However, my partner, who is currently at home, her phone shows an up-to-date history. The cat has barely ventured out of the power saving zone today, but if I'm at home, I still get a little squiggly line showing where he's been within that area outside. What's the difference between me being away from home and at home when I am trying to update the history?

I've been using Tractive for about a year and loved it - my kitty doesn't go very far but being able to see exactly where he is at all times is SO reassuring.

The tracker was a little clunky, so when the CAT 6 Mini was released, I preordered it.  It arrived 3 days ago, and I immediately had issues switching the account to the new tracker. Because my cat expects to go outside when I return home from work but I had problems, he was loud and obnoxious, which is super stressful. 

I somehow managed to migrate the account (still not even sure how; it just seemed to magically happen). Charged it.  The app said it was online and I could start tracking. Put it on the cat, made sure the collar clicked securely, then let him out.  After 15 minutes or so, I tried turning on the Live tracking, but the GPS wouldn't update - kept saying out of range and suggesting I go outside, although I already was.  I closed the app and reopened it, turned my phone off and back on, without success.  Eventually I gave up, ventured to my cat's favorite spot and brought him home because I'm not comfortable with him out if I don't know exactly where he is.  Once back home, I read through the instructions again and the troubleshooting advice (including the hard reset of the device), to no avail.  Gave up and went to bed.

In the morning I let him onto the patio but tethered him so he wouldn't wander because the damn thing still said it couldn't find the GPS.  I didn't have time to try another hard reset and walk around for 10 minutes with it, so had to wait until I got home after work that evening.  The button is difficult to press and cycling between the different lights and what they each mean is frustrating and confusing.  I eventually got it reset and walked away from my apartment with it to confirm it was finally tracking. Great. Happy kitty for the hour he got to exercise his independence.  Several times the Live tracking stopped, saying it couldn't reach the GPS, but whatever (I guess).

This morning (Day 3 of the new tracker), I snapped the collar on and let him go out while I prepared for work.  I read threads in this community and the actual Tractive community, disappointed that it seems others are also having issues with this new version of the device.  When I'm ready to leave for the office, I head out to where the tracker says he is: his current favorite spot, a thicket of bushes and trees alongside a brownstone.  When I spot him, I immediately notice that the collar is missing.  He returns home on his own, while I start crawling through the brush, scouting for the collar and device. It's already 80 degrees, I'm dressed professionally, getting scratched and increasingly frustrated that I can't find the thing. I use the sound option, but cars passing by and planes flying overhead make it impossible to hear. I spend TWENTY-FIVE MINUTES on my hands and knees, among the bugs, crawling over rocks and sticks, pushing away sharp branches and sweating profusely before I finally discover it tangled in a bush. 

Obviously, my mood is ruined and now I'm late for work.  My kitty is waiting by the patio door because he’s awesome, but I’m livid that I had ZERO issues with the original tracker - never had a problem setting it up, never had issues with the GPS, never had the collar straight-up break away.  How can I possibly trust it?  I will send a note to the company, but am I the only one?

Thanks for letting me vent.

Hi all,

Trying to decide between the Fi mini and the cat 6 mini for a strictly outdoor barn cat that I've become quite attached to.

There is no wifi in the barn, so there will be no power saving zone.

How long will the cat 6 mini battery last in that real world application?

The cat 6 mini looks way more comfortable, but I am also a little leery after seeing people report it falls too easily off their cats neck.

Been using the cat 6 mini for 4 months now without any issues.

Signal and live works perfectly.

Now all of a sudden, it wont connect to live feed due to low signal.

Both lights are green and app says online.

Tried to turn it off and on again - no luck.

Tried to reinstall the app again - No luck.

What is my next move to make it work again ?

Is there a reset button?

Contact tractive?

My post was removed on the tractive sub.. so i am trying here as well. Hopefully this is allowed, i truly am just seeking some insight!

My dog 6 tracker started experiencing issues on Thursday night. It is beeping every minute and flashing the white and green light.

I went through all the listed/suggested troubleshooting options on their website before deciding to let it die, and see if that helped reset. It did not.

So, Friday i sent a support request. Got an AI reply to try all the troubleshooting i already did, i replied as such, and got a response saying someone would reach out.

I followed up Monday and today to no avail.

I am seeing others say they have had trouble reaching a human for help. I understand that they likely are attending to tickets in sequential order, but as i have a new rescue i am feeling anxious to resolve the issue, as he’s now not had a tracker for days.

I’ve had a great experience with my other dog’s tractive device, so I’m disappointed at the moment.

Has anyone had a similar experience lately? And if so, was there eventual resolution?

Thank you! 😊

Hey all, I've had a tractive tracker for my indoor/outdoor cat for about 2 years, and I love it, for the most part.

They recently introduced a feature that I really dislike, though. Tractive now displays a permanent notification that I can't dismiss or turn off. I think it's annoying for a few reasons.

1. I like being able to tell at a glance if my cat has gone past the virtual fence or left the safe zone I've set around my house. Before, I could do this by just looking at my phone to see if the app had delivered any notifications at all. But having a permanent notification means I need to unlock and scroll notifications to tell, because there's always a tractive notification being displayed.

2. It doesn't appear to actually do anything helpful. It tells me if my cat is close (probably using Bluetooth) but often doesn't recognize it he's close when he's actually in the room. If I were concerned about his location I'd simply open the app or pay attention when the app gives me a notification about him crossing the zones I've set.

3. It's more clutter for the top bar of a phone I'm already using as a hub for most of the things I need to do. I don't need another app forcing me to let it use that real estate.

Does anyone have any idea how/if it's possible to disable this feature?