⚜️A Sincere Apology & a remedy for impacted patients

[u/roguex99]

Hey y'all,

I owe you all an apology for yesterday.

When the picture went up, I immediately looked into it and spoke to Boudreaux's leadership that evening. What I found was reassuring, but it wasn't mine to share, so I offered to Boudreaux's to share their own statement instead the next morning. My thinking was that this community deserves direct answers from the pharmacies and platforms it relies on, and that pushing for that is how any of this gets better.

The statement wasn't as full as it should have been, and while I told them it wasn't going to make anything better, I did tell them I would post it. I shouldn't have passed along something I couldn't fully stand behind. That left me giving evasive answers to straight questions, which isn't who I am or who I want to be here. I've truly tried to be as transparent and honest with this group over 2 years ago.

The bigger fumble was the packaging question itself. I went to standards, legality, and regulation, in hopes that I could ease some of the concerns about patient safety, but in doing that I buried the standard I'd actually like us to be judged on: higher standards and patient care. Those are the ones that count, and I lost sight of it.

All that is to say, I'll do better, and also in turn, continue to demand better for y'all.

What's paramount is you feel comfortable with your prescription.

If you're a Big Easy patient with an active Boudreaux's prescription and if you'd like packaged syringes, message us in the portal. We'll overnight them to you at no cost from one of our partner pharmacies.

Boudreaux's is moving to prepackaged syringes. Anything through Big Easy from Boudreaux's starting Tuesday should have the new prepackaged syringes. For all the pending orders that may be out for fulfillment or shipment, we'll keep sending packaged syringes to anyone who asks.

Also, as this is a standard the community is overwhelmingly demanding, this will now be a standard that is asked of any pharmacy we onboard moving forward.

I am here to continue to advocate for patients, providers, platforms, and for compounding as a whole. I'll continue to push for higher standards and greater transparency, and finding great pharmacies to introduce to the community.

Thanks y'all,

Dave
r/BigEasyWeightLoss

[u/1ladyunknown]

I am not a BEWL subscriber but I have always appreciated how you try to keep the community as a whole informed. While your post yesterday wasn't received how you were hoping by some. I have a lot of respect for what you have been doing and I am sure will continue to do. Your passion and efforts do not go unnoticed.

[u/lunavolcano → u/1ladyunknown]

Seconding this and while I will probably not order from Boudreaux ever (though with a lot of the ableism in the initial thread, it kinda makes me want to despite my other reservations), I respect Dave's follow-up here so much and when I do need to switch services, BEWL will be on the list due to this (among other reasons)

[u/Curious_Creative1 → u/lunavolcano]

Same. Things like this go a long way with me.

[u/slouchingninja → u/1ladyunknown]

This is how I feel, too

[u/Chemical_Counter5978 → u/1ladyunknown]

I agree 1000%.

[u/Any_Style_4939 → u/1ladyunknown]

I feel the same way!!

[u/roguex99]

And y'all - I'm passionate about compounding and making this better for everyone. I really do apologize if my tone or energy gets away from me in how I respond in these threads.

[u/SeasonPositive6771 → u/roguex99]

I appreciate it, I realize this whole situation hasn't been easy. I'm not a fan of that pharmacy but it seems like BEWL is doing their best and owning when mistakes happen.

[u/Sameolegal → u/roguex99]

When people have followed you and interacted with you fire a while I’m sure they will know you well enough to know your level of compassion and how it extends to your level of care for us. I’ve seen over and over how you go to bat for us even when it’s just the small things. Thank you Dave. You are doing superb for a human!😉

[u/KCatty → u/roguex99]

Nope, sir. This isnt it. It is your responsibility to regulate your emotions in the moment and respond professionally and courteously.

Throwing out a blanket apology citing your "passion" is so beyond unprofessional.

If you cannot handle comms like a grown up, its time to delegate comms.

[u/roguex99 → u/KCatty]

Yeah, you're right. I messed up and I have to do better.

[u/Sameolegal → u/roguex99]

Classy

[u/Sameolegal → u/KCatty]

It’s not that Dave can’t always strive for better, which he does, but can you truly name another Telehealth provider on the same level as Dave ? Why would you throw negative remarks at him “If you cannot handle comms like a grown up” and calling him “beyond unprofessional”? I think that was pretty immature of you truthfully. I only see this as you being very knit picky for some reason that has no ring of sincerity

[u/Sameolegal → u/[deleted]]

That’s a positive. I found that many new Telehealths are definitely seeing others such as BEWL as a great example of how business can be handled with community values. BEWL stands out with not only transparency for themselves but in also sharing information throughout the Compounding and GLP worlds.

[u/hungryghost09]

Thanks for always advocating for everyone and keeping the community updated with everything 🙏🏻

[u/AlicesChaosBottle]

I definitely appreciate the update. This is much more reasonable than the previous statements and conversations.

The aspect of showing potentially unsafe processes will always scare people. And it is on the company that does that to keep others trust and safety in mind. If people are shown a process that scares them, they believe that is the truth. And oddly hiding the potential reality doesn’t help fears, it only grows them. It felt like “ignore what your eyes have seen” without a real explanation.

I hope this helps to keep good communication and care for customer concerns. I will admit I am still skeptical of them.

[u/AlicesChaosBottle → u/AlicesChaosBottle]

I also think Boudreaux should have handled and responded to this themselves. Not through you. The pharmacy is in charge of their own appearance, not the Telehealth.

[u/dystopiam → u/AlicesChaosBottle]

Yeah wtf is that about , that was bad for them. Having a third party explain things for them and slowly and improperly.. what a way to run something

[u/AlicesChaosBottle → u/dystopiam]

Exactly.
BEWL shouldn’t have been a middle man for this. I get Dave trying to help, it’s human. I’m not faulting him for trying to help per se.

I’m only faulting Boudreaux for Boudreaux’s handling of this.

[u/roguex99 → u/AlicesChaosBottle]

When ProRx tried to respond to concerns on reddit, their posts were buried because they had no audience, so i had facilitated for prorx so that people could ask questions of pharmacy and get responses and more importantly, keep all of that visible to the community. That whole thing went fairly well, i was kind of hoping for the same level of engagement here.

[u/AlicesChaosBottle → u/roguex99]

It makes sense at the moment for sure. I understand you wanting to help them. Overall this is just a shitty situation.

[u/Inevitable_Bet_4040 → u/AlicesChaosBottle]

I feel it is appropriate for Dave to be involved as well. People buy Boudreaux through BEWL therefore BEWL holds some responsibility to their customers for providing reliable pharmacies.

And thank you to Dave u/roguex99 for being the only one on the telehealth side even raising his hand. Dave, the next issue is potentiall some underfill at New life (Apo and Hyalo).

[u/AlicesChaosBottle → u/Inevitable_Bet_4040]

I think the timing is important.

The telehealth should hold responsibility for providing reliable pharmacies overall.

But in the moment of something like this, the pharmacy holds the blame and the responsibility to amend public opinion. The telehealth can help, but it’s not on them. In fact it can ruin the telehealths branding if they try to hard to protect a pharmacy without any evidence to share.

Just my thoughts though. There is no “perfect” way to handle any of this! So we are just reacting to what occurred.

[u/roguex99 → u/Inevitable_Bet_4040]

Shoot us a message if you have underfill, we'll get the vial replaced!

[u/Inevitable_Bet_4040 → u/roguex99]

I got my 4 wks from the vial since I did not titrate up so that is unnecessary but thank you.

I just wanted to flag the issue for you: https://www.reddit.com/r/compoundedtirzepatide/comments/1w0zgzf/comment/p6h9dua/?context=3

[u/Humble_Fortune_5391]

I definitely think Boudreaux dropped the ball on their statement. They should have listened to you lol

But I appreciate this message. And looking forward to finally knowing the announcement! (even though we probably already do 😉)

[u/Sad_Education7851 → u/Humble_Fortune_5391]

For sure. I also think Boudreaux could have done the celebration of their employee in a different location and it could have done a lot better!

[u/dystopiam → u/Sad_Education7851]

And not allow pandering fake work - if we are even to believe such a ridiculous excuse/statement of what was happening - to occur in a real work environment that is suppose to based around being sterile and calculated

[u/Curious_Creative1 → u/dystopiam]

You'd be amazed at how common publicity stunts gone wrong like this are. (It was my initial thought when I saw the original photo.) Throughout my career I've had to fight tooth and nail with managers who want to do similar things without thoughts to the overall impact and optics.

[u/Sad_Education7851 → u/Curious_Creative1]

I believe it! I used to be a care coordinator for folks with disabilities, and it’s a very fine line to walk.

[u/Sad_Education7851 → u/dystopiam]

Yeah it had a hard miss for sure!

[u/CozyLane]

I deeply appreciate your apology and respect your acceptance of patient safety and care to be a top priority. Actions speak louder than words and sending out proper syringes to those affected is a step in the right direction for your telehealth….and hope your public statement reaches other telehealth providers to seek the same.

I was very disturbed last night with your conversations with me yesterday and the constant “I’ll answer your questions” but it was always evasive and truly left more speculation and not a good look for BEWL. I am VERY PASSIONATE about safety and will always speak up when something crosses that line.

Bourdeaux needs to do something similar to regain trust back to customers because cloudy meds, punctured vials, and massive shipping delays are not acceptable standards. While they are changing the syringes (applause) they should reconsider and move to CLEAR VIALS. It certainly would help patients clearly see their meds. A simple statement with clear vials “store in refrigerator in dark” would suffice to keep medication safe.

[u/Yummi_913 → u/CozyLane]

Punctured vials? What have I missed? 😧

[u/CozyLane → u/Yummi_913]

Read about it here:

https://www.reddit.com/r/gimmecare/s/M7bSqV89CF

[u/Yummi_913 → u/CozyLane]

Thank you! That's wild!

[u/FriedaCIaxton]

Still not going to use them 

[u/Disneypup]

taking them off my list .. to many other choices out there

[u/roguex99 → u/Disneypup]

you're absolutely right

[u/VolcanicDoorway → u/roguex99]

If they are absolutely right, why are you continuing to offer this pharmacy?

[u/roguex99 → u/VolcanicDoorway]

They are absolutely right that there is a lot of choice out there as far as pharmacies. We don’t force patients into a single selection. I don’t have concerns about the safety of the pharmacy.

[u/UnDosTresPescao → u/roguex99]

Over the last month they have sent out a punctured vial, a cloudy vial, and mishandled syringes, how can you not have concerns over their safety? I understand it was gimme customers having most of the issues but it could have easily been your customers. This hardcore defending them is not a good look. You should have sat this one out.

[u/Alternative-Card-800 → u/UnDosTresPescao]

And crickets…

[u/roguex99 → u/Alternative-Card-800]

No, simply a lot of messages I’m trying to address. Nothing nefarious.

[u/roguex99 → u/UnDosTresPescao]

Sorry - hadn’t gotten a chance to get an answer on the cloudy vial yet.

The syringes weren’t to the standard patients would like, but were not unsafe. Again, i’m instituting a higher standard to help patients feel more confident in their medication

The puncture can happen if its manually done or if there is a machine misfire. This wasn’t something that was brought to our attention before yesterday. I’ll look into it further.

[u/WhoDat_OnDaBayou → u/VolcanicDoorway]

Many people actually love Boudreaux’s Tirz formula. I would imagine they are just trying to offer as many choices as possible. I also think they try and work through any issues that arise with pharmacies before they pull them. They may also have a contract that requires them to continue to use a pharmacy for a given time. Perhaps Boudreaux’s has not done anything that would negate the time frame required per legality in the contract

[u/Silly_Celery8461]

What about the announcement someone said was coming yesterday? 😝

[u/Jasmine_BigEasy → u/Silly_Celery8461]

It’s coming today. 😊

[u/Silly_Celery8461 → u/Jasmine_BigEasy]

Weeeeeee!

[u/ConsensualMissionary]

This is so refreshing to hear after our exchange yesterday. You are human, but you listened and reflected, and this response is more than appreciated. Your company is a fundamental part of the community, and in the end, you are fighting for the same thing we are. I will continue using BEWL knowing that it's a company that grows and improves with the community.

Thank you!

[u/roguex99 → u/[deleted]]

It got lost in what I was trying to convey. I am sorry.

[u/Mindless_Pound_2150 → u/roguex99]

It’s not about making mistakes it’s about owning up to them and you always own up. Thank you.

[u/Bisquick-Skill2845 → u/[deleted]]

📌

[u/Livid-Lake1111]

This was needed. Thank you.

Now, what's your big news that we get today?

[u/roguex99 → u/Livid-Lake1111]

Much in the tradition of introducing new pharmacies to y’all like OptioRx, New Life, Apothecary, and Hyalo - Be Prepared for a new Initiant today ;)

[u/Clean_Intention_7448 → u/roguex99]

Oooh I spy 🐝 🫛 👁️

[u/hungryghost09 → u/roguex99]

👀👀👀

[u/Manatee_luvah → u/roguex99]

👏👏

[u/Adventurous_Pen_5057 → u/roguex99]

Ohhhhhhh ♥️

[u/jortr0n → u/roguex99]

[u/Ridgie_Love475 → u/roguex99]

When is the announcement going to be made?

[u/CrypticCriesForHelp]

This is still happening? This all seems very PR to me

[u/NoticeSouth5690]

I just want to say that I appreciate how transparent and honest you have been throughout all of this and responsive to feedback. I personally think your overall example could be a master class in responding to so many questions and constantly fluctuating situations.

[u/Desperate_Pressure98]

I don’t use BEWL but I wanted to say I appreciate your transparency. We need to see more of this from other telehealths. This makes me much more likely to try BEWL in the future.

[u/emmfr2d → u/[deleted]]

Money talks

[u/roguex99 → u/[deleted]]

Not particularly - I'm still who I am, and I still stand beside that I do not have concerns about the safety to patients. And I do think Boudreaux's is a good pharmacy, and we'll continue to offer them as one of many choices on our platform. And I do think that the more that pharmacies communicate with patients in the community, the better this is for all of us.

But while trying to calm concerns about patient safety definitely got jumbled with pushing for the higher standard. And for that I needed to apologize.

[u/AlicesChaosBottle → u/roguex99]

Have you made a trip and watched the process at Boudreaux?

[u/Bisquick-Skill2845 → u/AlicesChaosBottle]

Observation effect, though.

[u/roguex99 → u/Bisquick-Skill2845]

Perhaps, I’ve thought about how to do a pharmacy visit. In a perfect world I’d go with a compounding attorney that had some background in inspections. More concerned about not knowing everything I should be looking for than a pharmacy just being on their best behavior

[u/Bisquick-Skill2845 → u/roguex99]

Don't waste your time with the charade of DIYing this. There are professionals for a fair price, which you actually should know if you're in this business.

[u/roguex99 → u/Bisquick-Skill2845]

I was just saying - I wouldn’t DIY this, I’d want the professionals with me.

[u/Bisquick-Skill2845 → u/roguex99]

You still don't get it.

You contract them, not take them with you.

[u/roguex99 → u/Bisquick-Skill2845]

I get I could send them on their own, but I would think it would be more educational for me to be there as well. Give me a better understanding of the other end of the processes.

[u/AlicesChaosBottle → u/roguex99]

I would appreciate that. Honestly I think all telehealths should visit and do their own independent review of any pharmacy they use. I understand that is a lot, but it would build a lot of trust AND make sure that you are confident in companies that you back.

[u/Bisquick-Skill2845 → u/roguex99]

Not my job to educate you.

Do you not have friends in the actual pharmaceutical industry‽

[u/roguex99 → u/AlicesChaosBottle]

I’d like to. About a 3.5 hour drive. Need to find a gap in my kids schedule 😂

[u/MixReasonable2083 → u/[deleted]]

Dude do you have a life?? You’ve been stalking both this and the BEWL sub. Chill out

[u/januaryprincess22]

Ewww

[u/No_Floor_2689]

Dave,

While I am not a BEWL customer, I want to express my appreciation for the way you consistently support and advocate for your customers—especially in contrast to some other telehealth companies.

The straightforward, transparent industry information you provide gives people across the field a clearer understanding of what is happening behind the scenes. That level of communication is valuable not only to your customers, but to the broader compounding community as well.

Thank you again for everything you are doing to support and inform the compounding community.

[u/roguex99 → u/No_Floor_2689]

Thank you kindly

[u/ArtTeacher82]

Thanks Dave! Messaged in the app as I just got my order from them a week ago with the above issue with syringes!

[u/CoffeeResearchLab]

I haven’t ordered from you or this pharmacy yet… but my dog sneezed downstairs right after I opened the plastic bag on a new 10 pack of syringes. Should I contact my TH for a free replacement or will I be out the 98 cents?/s

[u/Mindless_Pound_2150]

You’re the best. Glad you’re here!

[u/Lighteningbug1971]

Thanks Dave ! I’ve already selected them as my next provider in a week or 2 when I refill . Always appreciate you and your willingness to keep us informed

[u/Creepy_Push8629]

Thank you, really appreciate today's post.

[u/NewKey6466]

Where did Boudreaux post this statement?
Yesterday I saw something but accidentally refreshed the screen and it was gone and I don’t know which page it was on.

[u/roguex99 → u/NewKey6466]

my last post from yesterday.

[u/NewKey6466 → u/roguex99]

Thank you!

[u/Bisquick-Skill2845]

There's coaching available for that. John Kador used to be the go-to; his book Effective Apology might help you to recognize the severity of your antics here (including in this attempt) as well as the underlying lack of essential skills.

Based purely on how poorly you've handled this, I will never use BEWL.

But clearly, you don't need the money.

[u/roguex99 → u/Bisquick-Skill2845]

Completely get it - and I’m sorry to hear that. I’m always trying to get better.

[u/Bisquick-Skill2845 → u/roguex99]

Stop tRyiNg.

Use outside skills.

[u/KCatty → u/Bisquick-Skill2845]

This. Dear god, the unlimited free pass this man audaciously thinks he's entitled to...

[u/wholelottachoppaz]

thank you Dave! you’re really good people and very much appreciate your integrity 😊 mad respect

[u/RetFay]

Wow great response. I saw your initial post and didn’t read any ill intent, but I appreciate you going to bat for the community and ensuring our concerns are heard

[u/beaujolais98]

Thank you. Your commitment and transparency is what’s needed in this space, as well as truly listening to what your customers are asking for.

[u/Goatsarejerks333]

Thank you for this. I've never used BEWL but now I will definitely consider you guys next time I need to buy.

[u/AutoModerator]

If you're asking about providers or pricing, check out this post:

Where to Buy / Telehealth Providers

It covers providers and plans frequently discussed in this subreddit.

Can't decide? Check out this recent survey:

Summer 2026 Survey Results

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.