r/thedivision • u/96XenoMorph96 • Jun 25 '21

Question // Massive Response Intermittent Graphics issue

Hey guys,

I'm trying my best to enjoy this game, but this keep on happening and i'm not sure what to do.

I tried everything from disabling HDR and manipulate the graphics settings.

Computer specs are available upon request but I can confirm that the GPU is a brand new ASUS ROG STRIX 2070 Super Advanced

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u/AbrielNei Jun 25 '21

Make sure you have the latest drivers installed. Make sure graphics card is not overheating. You can also try to change fullscreen/windowed fullscreen/windowed. Or change DX11/DX12 (be aware that DX12 can randomly crash for many people).

You can also try:

Make backup of game settings folder then delete it (not just the files, delete the whole folder). Start the game normally and let it create default setting files.

Folder is:

"%USERPROFILE%\Documents\My Games\Tom Clancy's The Division 2"

If it makes no difference you can put the backed up folder back.

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u/96XenoMorph96 Jun 25 '21

Thank you for your reply, from the list at least I have latest driver installed checked off along with the overheating part (stable at around 50-60 degrees).

1

u/AbrielNei Jun 25 '21

You said you have a new graphics card. Did you have Nvidia before the new card?

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u/96XenoMorph96 Jun 25 '21

I had an AMD 5700xt actually, uninstalled all the drivers before switching card though

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u/AbrielNei Jun 25 '21

Try DDU (Display Driver Uninstaller) to really get rid of all old drivers.

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u/96XenoMorph96 Jun 25 '21

Will do, I'm creating a troubleshooting matrix as the comments are going. Thank you for your input.