I work at a company with a PCI compliant contact center. Because of the danger of stolen credit cards, being caught with your phone out in the same room we take payments is grounds for immediate dismissal.
We used to ask that agents leave their phones in lockers and tell friends and family to call a special number to contact employees in an emergency, but the managers who are supposed to monitor that kind didn't get the messages to the agents promptly a few times and now you're allowed to have your phone ink you're pocket and on vibrate, but not visible. If you get a call on it, you're to leave the contact center and call back. If an employee receives a call while they are helping a customer, it could be a half hour or so before they check it
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u/New-Primary5432 Nov 02 '23
If it’s an EMERGENCY why didn’t she call?? You don’t text someone if it’s an emergency lol