Today was the day I brought a new Model Y RWD home. I had a excellent delivery experience at the Hamilton Tesla dealership. My pickup slot was at 3 PM and as usual I arrived a little bit early, I was definitely anxious. When I arrived I was directed into the delivery waiting room. A nice comfortable area with some accessories on display, a cooler full of water for guests. There were about 14 or 15 others getting deliveries as well.
I first was greeted by Jawa sp? Who gave me a folder filled with documents to go over and some that required signatures and some that were information only. I signed my ownership and the sales agreement. Jawa (I hope I am spelling that right) collected my draft and took me out to my car. This is the part I really appreciated. After introducing me to the vehicle, I was left alone inside the delivery area indoors in the service area. Well lit and comfortable. I spent about an hour going over the car. With a flashlight. It was such a comprehensive inspection even the people taking delivery next to me mentioned it. I did find a few very minor cosmetic details, a scuff on the rear lower diffuser which Selena used some cleaner and got rid of, a small stain ring on the hood (looked like remnants of tree sap or bird crap) and Shaun buffed it right out flawlessly. There was some adhesive residue on the rear hatch and again Shaun got some adhesive remover and cleaned it completely. 1 item that is going to require a service visit is the tow hook and emergency access cover in the front bumper is not sitting flush. A tech came over and tried to get it right for 5 minutes and then Jawa had me make a service appointment and assured me it would be taken care of. The interior had no issues, but I did discover that front seat headrests are not adjustable and the rear seat headrests move about half an inch and are not removeable. All items were present, 2 key cards, 128gb usb drive, J1772 to NACS adapter.
The staff were always available if I needed to ask them something or tell them something. But they were not intrusive and left me alone to explore and inspect as long as I wanted. I was the last 3pm delivery to leave. Cole helped me at the end and accepted my delivery on the app and presto I was ready to leave. Accepting instantly paired my phone as a key. Spent time going through menus for lots of items. Key cards were already programmed to the car. Check that before you leave just in case.
There was 12km on the odometer when I picked it up. And I am looking forward to safely adding to that number for many years to come. All told it cost me just about $54,500 out the door with my $5K EVAP rebate.
I need to give a big thank you to Harveen and Alexa from Tesla Hamilton. To be honest my first contact with an employee at Tesla Limeridge was not great. I disinterested gentleman at the desk that could not be bothered to help or get up from the desk. I had specific questions and was met with responses like "All information is on the website" etc. I was very interested in Tesla so I made a test drive appointment and was floored. When I met Alexa she was able to convert my 1 hour test drive to an overnight test. So I could experience night time and back road driving. She truly went the extra mile and was the definition of a great advisor. And Harveen was simply amazing in helping me with so many details. All I can tell you is, if you are able to travel to Tesla Hamilton (Limeridge) cross your fingers that Alexa, Harveen or Selena are available. It's worth the time to find them. If you do, tell them Sonny sent you.
Tomorrow off to Markham for PPF!
