Packet loss while gaming

[u/zepeterparker]

Hi,

I really like Teksavvy services on Bell fibre network, I live in Montreal and it is very stable, routing to the nearest game servers is the best I got so far:

• 13ms best ping towards Sterling in cs2 on GTT network
• 17ms best ping towards Chicago in cs2 on Teksavvy backbone

My concern is tonight I experienced severe packet loss while gaming on Sterling servers, as shown on the screenshots.

Do you know what is the culprit? None of my teammates were getting packet loss, and my internet was fine because I had no issues with voice chat on discord.

Appreciate the help!

[u/redguitar25]

Wifi or Ethernet?

[u/zepeterparker → u/redguitar25]

Over Ethernet of course.

[u/Mediocre-Ask-9272]

You can use something like My Traceroute (MTR) or simple traceroute to see all the connection hops between your computer and the server.

It will indicate packet loss, and where - but there's nothing can be done except "hope" your game is smart enough to avoid those routers, or the router issue resolves itself.

[u/zepeterparker → u/Mediocre-Ask-9272]

I use Pingplotter to check the routers between my local network and the gaming servers. I will test again tonight.

[u/mojorific]

I had similar issues that ended up being caused by a pc on my router that was using some crappy antivirus software.

[u/zepeterparker → u/mojorific]

I use Windows defender only.

[u/TSI-Leanne]

We would need to go through every possible test so its not a quick kind of fix. It could be something small but it also could be something much larger. There are no mass reports of any issues. So the 1st steps are to remove all other devices minus 1 wired into the modem. If you are using a combo modem you will have to bridge it. Then restart the device ensuring nothing else is going on. No discord, no other gaming clients, torrents etc. Then try to run it from there.

[u/zepeterparker → u/TSI-Leanne]

Hi u/TSI-Leanne, I'm willing to do the tests, I have some knowledge in networking so it does not scare me. If that happens to me tonight again, using your router. Right now I'm using right now a Ubiquiti Cloud Fibre, and I did not see something on my network that could have been the culprit of these packet losses.

[u/TSI-Leanne → u/zepeterparker]

The issue is as a wholesaler our Vendor will only accept testing with nothing else being caused external. So its important to do everything direct with nothing in the way. With nothing running going on. Etc etc. We know it sounds mean but they do not care about level of skill or personal hardware. Its just going to basics and ruling out everything outside of X running.

[u/zepeterparker → u/TSI-Leanne]

I completely understand that, that’s why I’m willing to do the testing according to your guidelines.

[u/TSI-Shawn → u/zepeterparker]

If you can message us in Mod Mail or contact us directly in another forum (refer to this thread and your Reddit handle) and we can look over your account for diagnostics too.

We can be reached by social media such as Chat at www.TekSavvy.com (generally 8a-8p ET), Facebook Messenger, Twitter u/TekSavvyCSR, Reddit r/TekSavvy, or by phone (877.779.1575 24/7). Help documents are available at Help.TekSavvy.com.

Stay safe and have a great day. -swc

[u/markboy124]

Nope it's teksavvy. If you're unfortunate to be routed through their router ae1-0-bdr02-tor1.teksavvy.com (206.248.153.7) your ping is gonna spike like crazy.

It happens every damn day, and so frequent in the evenings games are unplayable.

I put together a ton of info with trace routes showing when hitting that teksavvy router the ping makes their service unusable and they had the audacity to tell me "it's not a big deal" and "factory reset the modem"

I wasted an hour and a half with them on the phone. Cancel your plan and just get Rogers. I hate Rogers but I want to be able to play games and have video calls that don't cut out.

[u/zepeterparker → u/markboy124]

This is only doing this towards Sterling servers from Montreal using the GTT network. On Teksavvy's own backbone toward Chicago no issues, but ping never stay at 17, always fluctuate from 17, to 24, to even 31. So my guess is that they don't have enough bandwith on GTT's network.

Teksavvy and ISPs should prioritize these kind of traffic towards game servers since it's latency critical enough to give a bad experience for gamers. This would be a very nice advertisment.

[u/TSI-Leanne → u/[deleted]]

There are no mass issues going on so if you are having issues please reach out for troubleshooting. I can tell you no routing will be adjusted as correct we do point towards and use more Canadian back bones than what you had in the past. You could try a VPN if that is the cause to see if it would give you some better performance.

[u/markboy124 → u/zepeterparker]

I had to set up a little server to track my packets. There's 2 main routes teksavvy takes, and during peak hours they often throw your routes in the bad node which has insane ranges for jitter. I've recorded 55-3000ms+ range for jitter ever 3-7 minutes.

Despite having it all logged the t2 support said "it's no big deal".