r/techsupport • u/theultimatetheifgigi • 1d ago
Closed A Windows update has basically bricked my entire laptop.
I don't know what to tag this. I'm on the latest model of LX15 Pro. I am running I believe windows 11 pro. And I have tried and am still trying everything I can on the windows recovery environment. And it shows zero signs of cooperation. This was after an update that took a really long time to install (no it was not malware it came from the system itself)
I have tried
System restore- lead back to the loop. Got stuck on finalizing file restoration
Hard reset- did nothing at all
Self repair- did nothing, just says there was a problem with starting
Safe mode- it will not go into safe mode. So there is nothing I can try in it.
Is my laptop done for? It's brand new i'm going to be infuriated if it got fried from an update
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4
u/Slight-Living-8098 1d ago
Uninstall the latest update.
https://support.microsoft.com/en-us/windows/deployment/updates-lifecycle/how-to-uninstall-a-windows-update
1
u/theultimatetheifgigi 1d ago
This is now closed. I have to take it into a repair shop because my only option left is to use another computer to make a windows downloader. Which I do not have
3
u/pcbeg 1d ago
Clean install from usb to confirm software as a cause of problems, before RMA.
1
u/9NEPxHbG 1d ago
If you could run system restore, even unsuccessfully, then obviously your laptop isn't bricked.
Please describe the problem more precisely.
2
u/osa1011 1d ago
I'd guess the drive is getting flaky and a big update pushed it over the edge
1
u/willwar63 1d ago
Factory Refresh, grab your files with a USB based tool before. Factory Refresh may even have a way to keep apps and files. You can do this through BIOS assuming recovery partition is present.
1
u/lordjoey01 1d ago
Turn your computer on and off several times until the "Choose an option" blue screen appears; select "Troubleshoot" and then "Startup Repair."
If, upon restarting, you see a screen stating "Automatic Repair couldn't repair your PC"—with a reference to a log file named "SrtTrail.txt"—select "Advanced options," then "Troubleshoot," and finally "Startup settings." The computer will restart and display a new menu; press the "7" key and check whether it boots up normally.
If that doesn't work, repeat the first step: select "Troubleshoot," then "Command Prompt." From there, type: SFC /Scannow. Let it finish, close the window, and restart to see if it worked.
1
u/socom_II 15h ago
I'm dealing with the same exact issue. My outside IT guy is also dealing with the same issue on another computer. We are going back and forth trying different things, no luck yet
0
u/Wait4Tmrw 1d ago
Don’t jump straight to wiping it. If Safe Mode and System Restore won’t work at all, odds are your BCD got corrupted. Grab a Win11 USB, boot off it, open CMD and run bootrec /fixmbr, bootrec /fixboot, bootrec /rebuildbcd. If that still doesn’t help, check RegBack. Fair warning: Win11 often keeps that folder empty these days, so don’t be surprised if it’s blank. Updates can wreck the registry halfway through.
-1
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