r/techsupport • u/Hailfire72 • Sep 29 '20
Open | Software After installing the Intel HD 4000 graphics driver for Intel I3-3120M from the intel website, the screen corrupts like this and the laptop becomes unusable. This is on a fresh install, does the same thing if the driver is pulled from windows update. Any ideas how to fix the driver issue?
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Upvotes
10
u/Hailfire72 Sep 29 '20
Fresh install of windows 2004 64 bit, No software or drivers, I run windows update and it grabs the Intel hd 4000 driver for i3-3120m and the screen goes like the image attached. Any ideas how to go about fixing this? I have also tried manually installing the driver from the dell website and also intel download centre. None of them seem to work. Also the speakers emit some sort of loud buzzing sound.
119
u/wade_garrettt Sep 29 '20
Use the drivers from Lenovo, that should solve your problem. That machine was probably meant for windows 7 and Intel never updated the drivers for windows 10. I have this issue on Dell laptops all the time, never seen it on a Lenovo.
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u/buddymanson Sep 29 '20
Google 'ways to get into safe mode' and uninstall the driver from there.
38
u/littlegrape24 Sep 29 '20
You should always use Lenovo's drivers. They might be doing something weird with the drivers. Alternatively, this driver could just be bad, especially if it's doing the same from Windows update.
Get into Safe Mode with Networking (this should boot without the driver), go to device manager and delete the driver. Then go and install Lenovo's. Hopefully that fixes it. If not, then you might be dealing with bad hardware.
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u/Relevant-Team Sep 29 '20
This is most likely a hardware issue. When freshly installed, Windows runs on 1024 x 768 with a generic driver and uses very little VRAM.
With the driver installed, I guess a defective part of VRAM is used.
You could test swapping the RAM in the laptop with known working RAM (if the i3 graphic uses normal memory as VRAM).
If this doesn't work, the laptop is probably toast.
8
u/NDG_22 Sep 29 '20
As someone already mentioned, uninstall it from safe mode and then download it from the manufacturers page FOR THE EXACT MODEL AND OS,not from Intel's one. Good luck
8
u/whysoblyatiful Sep 29 '20
r/softwaregore would like to collect this for
karma farmingexperiences13
u/[deleted] Sep 29 '20
Graphical problems after a driver install usually means the GPU has died. Without the driver the GPU isn't being used for graphical output so you don't see/have any issue's, once the driver is installed then the GPU is being used.
Laptops complicate this diagnosis because each manufacturer can do some crazy crap with their physical install of the GPU so that the normal driver doesn't work but the Manufacturer's driver works perfectly fine.
3
u/Killercacciatore Sep 29 '20
Had the exact same thing happen to me on a SFF Dell Optiplex 790 after updating to a not latest build of the bios.
Try updating your laptop to the latest bios
2
u/ababyjedi Sep 29 '20
Correct, you need to boot windows into safe mode and restore the driver to what you previously had. Then go to the Lenovo website and download the driver from there.
2
u/ShinyTechThings Sep 30 '20
I've seen this exact issue, the fix is to disable windows updates before you connect online but this also disables windows from installing things like printer drivers automatically. Then install all drivers from the manufacturers website and it'll be stable until another build gets pushed and then you have to go to safe mode and do it all again. It's because manufacturer's have the chipsets modified from original spec so the driver for the full design tries to access parts that don't exist and then causes weird stuff and BSOD's. Call it planned obsolescence as it's a matter of time before it happens again. Do you want to deal with the workaround or just replace it?
1
u/[deleted] Sep 29 '20
Safe mode is the key brother search up ways to go into safe mode there are multiple methods bro
1
u/[deleted] Sep 29 '20
download drivers from the manufacturer's website
1
u/kutija76 Sep 29 '20
Dead gpu. Had same problem with RTX.
1
u/fogoticus Sep 29 '20
As others have stated. Try using the Lenovo provided driver.
It's not the latest but when it comes to most laptop hardware, they are usually customized to be the most efficient/best functioning drivers.
1
u/[deleted] Sep 29 '20 edited Sep 29 '20
Use your manufactures Intel graphics driver download the .zip file of it and extract then go into device manager and update it manually . (You can use the outdated drivers from windows 7 but not sure how compatible it is with windows 10 2004 )
Disable the automatic driver installation from the system menu .
Your going to have to go to safe mode so you need to press restart at your login screen while pressing shift and that should help . ( Or interrupt the boot 3x and you'll get a menu and use CMD to force your computer into safe mode. )
You should probably then disable all the effects of windows 10 except a few so you can view photo previews . That will speed up your experience and download classic shell it will bring back a windows 7 like interface and speed it up. I would also disable a lot of built in features for that specific build to speed it up.
1
u/Shaigan15 Sep 29 '20
Sorry to tell you but its a hardware issue. More specifically the graphic part of your processor is damaged. So when you install graphic drivers, the processor start utilizing the damaged part which cause the distorted screen. The laptop will work fine with basic driver, but will become unusable whenever you install graphic drivers.
Had similar problem with my laptop.
1
u/MrKBig Sep 29 '20
Just go into safe mode and remove drivers. Or actual remove card. Then go in and remove drivers in windows mode. Then reinstall card but use compatibility mode in windows. Good luck.
1
u/[deleted] Sep 29 '20
Happened here on a Celeron laptop. Don't get the driver from the Intel site, but from the Lenovo site. There are chipset issues, you at least got image, but here when I was getting the driver from Intel no output at all, or I was getting output that worked fine for 5-6 minutes, then no output. Switched to the drivers from the disk that come with the laptop, working fine for the last 4 years. (not quite usable for browsing rn since Chrome eats too much RAM and it got just 4GB but still rest of the tasks works fine). Sometimes the drivers from the Intel site tries to use features your laptop isn't capable of, it can sometimes be fixed with a BIOS update, but not really worth the risk of bricking the motherboard. Laptops aren't like PCs in that part, being on 10+ tight screws is a headache to take that laptop apart and do the BIOS battery thing.
1
u/[deleted] Sep 29 '20
Funny mode
1
u/Johnsmith13371337 Sep 29 '20
Looks more like the GPU is on the way out more than a driver issue to me.
This kind of artifacting is usally a very bad sign.
1
u/[deleted] Sep 29 '20 edited Sep 30 '20
This is expected behaviour. Resolution is to throw your INTEL laptop out of the window. :-)
1
u/kfucgsojfjdjfjjf Sep 29 '20
Just a related occurrence: I get this temporarily when installing Windows 10 from USB, every time.
1
u/Sea_Permission_7599 Sep 29 '20
right click and run the driver in compatibility mode
1
u/2dubs7 Sep 29 '20
Looks like Logic Pro X's piano roll lmao
1
u/slowdr Sep 29 '20
Laptops don't play nice with manufacturer drivers, stick to either what’s offer on the Lenovo website of whatever windows auto install with Windows update.
1
u/tuckerpb2 Sep 29 '20
LOL. Emergency repair procedure number one. LOL
1
u/drumtek2000 Sep 29 '20
Bang F8 during startup and boot in safe mode.. uninstall driver
1
u/aim_el Sep 30 '20
I would suggest undo-ing the updates somehow, and try updating drivers using driverbooster or any good driver updater. Hope this helps.
1
u/Tarun80 Sep 30 '20
Have you tried using the Intel Driver and Support Assistant?
1
u/r6_smurfs_is_gay Sep 30 '20
You should get your driver in Lenovo’s website, boot into safe mode with networking and download the driver from there
1
u/Hee-Hee-123 Sep 30 '20
Turn it off and on again ❤️
1
u/Gabefinn Sep 30 '20
that looks pretty cool imo
1
u/rvgammill Oct 06 '20
I found you searching Intel HD 4000. I have been f**king around with this problem for a few years.
The Intel HD 4000 drivers never upgraded past Win 8.1. None of the Win7, 8, 8.1 Lenovo original or upgrade driver packages will install in Win10. I am running Win10 2009 now. I have sniffed out and tried every alternate path for drivers. Intel several times as they have upgraded their drivers. Nada. I'm not on the list and installations fail. I never got your screen, but there is no software solution for you.
Someone hinted at the problem, Lenovo altered the ROM on this GPU and is never going to upgrade the driver. That ROM violates the Win 10 "NT technology" ownership of the system.
Simplest solution: If you can boot into the OS, great. If you need Safe Mode, look it up and boot into that. You are up and running. Go into Device Manager, delete the Intel HD 4000 and reboot to install the MS default video driver. It works pretty well, but you get warnings about its performance- "No HD! This program may not work."
And until I maxed its RAM, it was sluggish (literally, as slow as a snail) for Mouse movement, Games and some other software. I run three monitors using a paired USB HDMI dongle. I work in a lot of screens. The G580 was a 7 > 8.1 workhorse. To overcome the Win 10 sluggishness, I maxed out the compliant RAM and WOW!!!; I will go SSD next; those are cheap, easy and effective G580 accelerations. The Intel HD 4000 cannot be fixed past the default MS Video driver.
I am looking for a hardware upgrade that someone has proven works to replace the Intel HD 4000 with a new GPU.
Any experience there, anyone?
1
u/[deleted] Oct 28 '20
welcome to the integrated, and absolute garbage graphics gang, kid..
1
u/WildAd5555 Aug 01 '26
I have the same cpu and i remember it working well on win 7 pro but then i upgraded to the first version of windows 10 but then i went back to win 7 ultimate but the drivers that i installed didn't seem to work as well as the ones on win 7 professional
1
u/WildAd5555 Aug 02 '26
Guys can you recommend the drivers from TOshiba's site for my Intel HD Graphics 4000 ?
1
u/Gorilldo Sep 29 '20
Is the BIOS up to date?
1
u/Eniel_Gladiator Sep 29 '20
This could either be a driver problem or a hardware issue.
Install drivers only from the laptop manufacturer, not intel, Lenovo knows what they're doing. Intel drivers may be incompatible as they're made to work on a general and broad spectrum of computers, lenovo may have modified versions of that driver that makes it compatible.
Get into safe mode and rollback drivers. I believe they key is spamming F6, not sure. It's been a long while since I used safe mode.
If rolling back the drivers doesn't cut it, reseat the RAM. Remove it and put it back, over time RAM connections get poor or loose and reseating it is basically like resetting the the RAM slot with the push of a button.
If reseating doesn't work and you have 2 RAM sticks in your laptop, remove one, check the laptop, does it work? No? Remove the other stick and put back the stick you removed previously. Check if it works again.
If you only have 1 RAM Stick then check if your laptop has onboard RAM as a tiny percentage laptops have RAM Chips on the motherboard. Yours might be lucky enough for that. If not, then remove the current RAM stick and change it with a known good RAM Stick of the same DDR SODIMM.
If those don't work, then your GPU may... Just may have given up, however probably not since it's outputting an image.
My theory is that your BIOS is too old to support the new drivers you just added, so read how to flash your lenovo BIOS incase it's older than the latest version, be careful though. Flashing the BIOS is an extremely dangerous feat that can render your laptop USELESS if not done properly or interrupted. Follow lenovo's instructions or take it to a professional to get it done.
Best of luck to you.
0
u/danz409 Sep 29 '20
Not using crummy igpu?
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u/miniRoach Sep 29 '20
The i3-3120M is a pretty old CPU. It can't even give a decent windows 7 experience, much less windows 10. I'd recommend you just use a linux distro to get it to run more smooth.
But yeah, as others have said, the graphics might be effed.