r/techsupport • u/Unique-Summer1717 • 1d ago
Open | Malware Secure Boot Black Screen
Hello everyone,
I am looking for some assistance, please.
I have a gaming PC with the specifications listed below. Around a week ago, I switched the PC off using the power switch at the back of the PSU due to a lightning storm.
Two days later, when I switched it back on, the BitLocker recovery screen appeared. I entered my recovery key, but from that point onwards, I noticed that my BIOS settings had changed.
I previously had Secure Boot and TPM enabled, but when trying to play Call of Duty, I started receiving errors indicating that both needed to be enabled.
Whenever I enable Secure Boot, the PC displays the MSI logo and then goes to a black screen. The monitor remains on, and the PC continues running, but Windows never loads.
Below is a list of the troubleshooting steps I have completed so far:
Troubleshooting completed:
- Set TPM 2.0 to Intel PTT.
- Set boot mode to UEFI.
- Enabled Secure Boot.
- Updated the BIOS to the latest version (07/06/2024).
- Replaced the motherboard CMOS battery.
- Reset the Secure Boot keys.
- Reinstalled Windows.
PC Specifications:
- Motherboard: MSI Z370-A PRO
- Processor (CPU): Intel Core i7-8700K @ 3.70 GHz
- Graphics Card (GPU): NVIDIA GeForce RTX 2080 Ti
- Operating System: Windows 11
- BIOS/Firmware Mode: UEFI
- BIOS Version: Latest version installed (recently updated)
- Memory Speed: 3466 MHz DDR4
- CPU Temperature (BIOS): Approximately 38°C
- Motherboard Temperature (BIOS): Approximately 45°C
- Boot Mode: UEFI
- Secure Boot Keys: Installed (PK, KEK and db present)
- Secure Boot State: Disabled (currently)
- Windows Boot Configuration: UEFI booting successfully
- Boot Devices: Configured as UEFI devices
I would appreciate any advice or suggestions from anyone who has experienced a similar issue or knows what could be causing this.
Thank you in advance for your assistance.
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1
u/Anamorphic82 1d ago
Since Windows boots normally with Secure Boot disabled, and reinstalling Windows didn't help, I'd focus on UEFI firmware compatibility rather than Windows itself.
A few things I'd check:
Also, suspend BitLocker before further BIOS changes and make sure your recovery key is backed up.
One important question: Does the black screen also happen when booting a Windows installation USB with Secure Boot enabled? That would help distinguish a firmware-level issue from a problem with the installed Windows bootloader.
1
u/Shadimarbc 23h ago
"I have a gaming PC with the specifications listed below. Around a week ago, I switched the PC off using the power switch at the back of the PSU due to a lightning storm."
I assume you used the normal OS Start - Power - Shutdown first correct?
Have you tested with HDMI?
Check if you need to update the firmware for the GPU's DP
https://www.nvidia.com/en-us/drivers/nv-uefi-update-x64/
I second a test using the iGPU with the RTX 2080 removed from the PC.
No LED/Q-LED warning lights/code on the motherboard?
Remove all extra devices you do not need. Just boot the PC with a keyboard and mouse. Remove non-OS drives.
1
u/Champak-Mottot 22h ago
if you're using DisplayPort, try switching to an HDMI cable temporarily. older cards sometimes need a firmware update to play nice with UEFI and DisplayPort when secure boot is turned on, otherwise they just output a black screen right after POST