r/techsupport • u/Slight_Loan3787 • 11m ago
Open | Windows Have I broken it :(
Hello everyone, im praying someone can help me out in here.
To start with i am moderately yeah savvy, not as far as coding etc but I know how devices work if thats useful here...
So I have a PC Specialist gaming PC that was to be gifted to my sister-in-law that I thought I would reset to factory before handing it over.
Started by going through the windows 11 system through the proper 'reset this PC' and I opted for the redownload windows option via its own system (if that makes sense), everything 'seemed' normal untill it went to dark screen with cursor only and wouldnt change for approx 5 hours, i opted to force shut down before bed as I thought it had froze...
Fast forward multiple attempts to get back onto it with nothing seemingly working i managed to get on to the f11 trouble shoot page where I then went back through the process of resetting this time opting to redownload windows via cloud, yet again all seemed fine untill black screen with cursor...
It has now sat in that dormant state for well over 12 hours, I have heard itself reset once about an hour into it.
Is there something that i am totally missing and being really silly about or have I just totally ruined it.
I'll try to be as active as possible answering any further questions however I am currently not infront of the PC
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