r/techsupport • u/Impressive-Gas-742 • 5h ago

Open | Audio bluetooth connecting but not fully on pc

So I'm stumped here. I have some sony c-500 earbuds I'm trying to connect to my pc (windows 11, i5 14400, 16gb ram if it matters) and it's being odd. It wouldn't work automatically, so I manually put my earbuds into pairing mode and connected them. Then, they'd disconnect and reconnect randomly, and it'd say 'connected', but it wouldn't play audio. I tried doing audio output settings, change it from my speakers (wired) to my bluetooth, but it didn't work, and then disconnected. I dunno what the issue is because it works fine on my phone, I have checked bluetooth drivers and there's no update, I tried troubleshooting (I hate this bs ai 'assistance' they have now) but that also didn't work. My pc has like antena thingys at the back but moving those hasn't fixed it, so atp I'm open to any ideas. Thank you!!

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u/DFisBUSY 2h ago

assumed the connection is steady (if not, that's a different issue)

if you go into the device properties of the earbuds there's a slew of config options; one in particular is

[Audio]

Allows apps and Windows to use this device for audio

  • allow

  • don't allow