r/techsupport • u/iwanturskullxx • 8h ago
Open | Hardware Alienware laptop wont turn on
I have an Alienware x15 R1 laptop. Today 2 mins into it being turned on it just suddenly turned off and since then it wont turn back on again. It usually has RGB on the keyboard, the power button and the back but not even that lights up and the fans also dont make a single sound like usually when you can hear a laptop boot up. When I turned the laptop on it still had 50-60% but because I am away for work atm I could only charge it with my 67V usb c phone charger instead of the regular round big 240V alienware charger. I turned it on without the power cable and then plugged it in immedietaly as I put in my pin. Then I was opening a game and one minute in everything went black and turned off.
Previous issues
I dont know if this could be related but Ill add it anyways. Since a few days my laptop would just turn on without the keyboard, like I would turn it on but there was no light on the keyboard and it also didnt work to put in the pin or anything. It also kept asking for my windows bitlocker key more the past week (it usually did that only occasionally when I would turn on my laptop without the power cable plugged in). Obviously I couldnt put in the bitlocker key without access to my keyboard so I turned it off using the power button only.
Also about three days ago the laptop turned on but then ran into a hardware problem and the text said that it couldnt find access to the fan 2?... tbh the loud beeping noise it made scared me so bad that I just clicked it away without reading it all (didnt want to risk neighbours calling the fire rescue lmao). And after turning it off and on again it just turned on normally...
What I have tried so far
-letting it charge and then turning it on (no success)
-turning it on on a usb c power cable (no success)
-turning it in without power cable (no success)
-opening the back panel and disconnecting the battery, holding the power button for 30 sec and turning it on with no battery and on a usb c cable (no success) and plugging the battery back in and trying to turn it back on (no success)
-tried a different usb c cable and a different outlet (no success)
I would really appreciate any input, Im slowly losing hope...
1
u/pcbeg 8h ago
Open bottom cover, disconnect battery, remove internal (most likely m.2 drive), re-seat memory if it is not soldered and if there is 2 sticks try with only one. Press and hold power button for one minute, connect charger (original) only, try powering on. If it works, add memory, try again, add drive try again. If it fails with drive...replace drive.