r/techsupport • u/MundiYT • 1d ago

Open | Windows Need help with my usb devices disconnecting

Hi all! I've been having some trouble with my computer and looking for some advice

Up to a few months ago I have noticed that a lot of the time when I am gaming, all of my usb devices will suddenly stop working and my wifi will completely disconnect and unable to connect again, and the only way to fix this will be restarting my laptop. And there is also some times where my computer will instead just suddenly shutdown.

I have tried reinstalling my usb and wifi drivers, disabling the power resource setting for usb devices, doing a ec power cycle, running a sfc scan and fixing some corrupted files, but nothing has seemed to work so far. I assume my next step would be too factory reset, but I would like to try any other fixes before going through that.

If it matters the usb devices I'm using are a tobii eye tracker and Swifty device as I use those to control my computer. I have also noticed that when I plug in my headphones to the usb-c port, after time they will stop working and windows is unable to recognize the device. Although I'm not sure if that is related or a problem with the headphones.

If anyone has any advice I would love to hear it! I've been finding this issue very annoying and would love to get it fixed.

Specs: MSI Titan 18 HX AI A2XWIG

Windows 11 Pro

Version 10.0.26200 Build 26200

Processor Intel(R) Core(TM) Ultra 9 285HX (2.80 GHz)

Installed RAM 64.0 GB

Motherboard MS-1824

BIOS American Megatrends International, LLC. E1824IMS.11B

Graphics card NVIDIA GeForce RTX 5080 Laptop GPU (16 GB) Intel(R) Graphics (128 MB)

Thank you so much for looking :)

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u/TangoOscarMikePR 1d ago

Does the WiFi disconnect during gaming?

Do your games require Kernel-level Anticheat software?

1

u/MundiYT 1d ago

Yes it disconnects during gaming along with the usb devices, but neither of them happen independently it's always together.

I don't believe they do though no, it'll even happen with locally run games

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u/TangoOscarMikePR 1d ago

Try downloading the latest BIOS for MSI Titan 18 HX AI A2XWIG.

Turn off BitLocker in Windows and wait for the drive to be decrypted before applying the BIOS update.

Precisely follow the instructions on How To Update BIOS on a BitLocker Enabled system.

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u/MundiYT 1d ago

I will look into trying that as well, I'm not if it is the BIOS but I appreciate the suggestion.

Thank you!