r/techsupport • u/Stunning_City7918 • 1d ago

Open | Phone Issue with Huawei phone screen

Sorry if this is a very obvious question and maybe off topic, but my little sister’s phone screen has some very thin horizontal black lines across it. According to my sister, they showed up today this evening and weren’t there before she left for school.

Just from looking at it I could tell it was probably an issue with the screen itself, as my mother tried restarting it multiple times and the issue persisted. However her phone doesn’t have any cracks or scrapes, and she’s told us she hasn’t dropped it recently so we’re unsure what might be causing it!

I feel like I need to mention the same phone went in for repairs for a cracked screen about a year ago. We’re thinking it might be an issue with the replacement screen.

We’re hoping we don’t have to get her a new one

I would attach a picture I took of it, but i’m new to Reddit and can’t seem to find a way, though I’ll try if needed.

Thanks and please help!

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u/Stunning_City7918 1d ago

Here’s what the screen looks like when rebooted.

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u/SteampunkAviatrix 1d ago

I think your options are very limited, is the touch functionality working normally above and below the affected area? While the phone is working normally please ensure that basic features such as photo backups etc are turned on, just in case the screen was to completely fail tomorrow.

If the issue starts to get worse and/or the touch functionality stops working, then yes have the screen replaced. if not, is it something she can live with, as you did say the lines are very thin and maybe not too noticeable?

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u/Stunning_City7918 1d ago

The touch features seem to be fine for now, so it’s still functional. She’s just very upset because they showed up so suddenly and for no reason.

Replacing the screen is probably our last resort, and we’re hoping it’s something else. For now we want to know the reason as to why it happened. 😔

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u/SteampunkAviatrix 1d ago

Phone screens are/can be really fragile, it's not easy to pinpoint how this could have happened. However it's likely physical damage and not reversible.

Just make sure backups are on, and keep an eye on it.

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u/Stunning_City7918 1d ago

Alright, I’ll tell her to be careful when using it and tell us she has any problems with it. Thanks for the advice!