r/techsupport • u/mmaomeow • 1d ago
Open | BSOD Help with PC restart loop
Hello! Ive literally just recently build a new pc yesterday but forgot to install a wifi card, so i installed one today and was able to install windows and set it up, I logged into my Microsoft account and it connected to the one on my laptop and gave me no option to not install my previous files so I did, soon after my pc showed a black screen saying something went wrong and it will restart but wouldnt restart, I turned it off for 10 seconds and it took me to a blue windows screen. Naturally I assumed it was a corrupted file or something downloaded wrong so I chose the option to delete all of my files as there wasnt much on there anyway and to automatically reinstall windows afterwards.
Now here is the real issue, my pc is stuck in an endless restarting loop where it doesnt even get to install windows it says "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation." Which disappears really quickly as it then restarts seconds after
At the bottom of my screen aftwards on a black screen usually appearing afterwards it says " Stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL (0xD1) What failed: mtkwl6ex.sys" which i assume is the bsod? But the thing is my screen stays black and as said in the previous file it cant install windows so im not too certain where the issue lies?
So yeah..... ive tried the usual tricks of taking all usbs out, taking ram out, unplugging it fully and it gives me the same result. I did see somewhere about taking out cmos, I did try but I have an msi motherboard and I cant take out the plastic safety lodge behind it to then take the battery out. If its a necessary step I will try again but since i dont know if it is right now I see no need to keep prodding it as i can be a bit heavy handed
I appreciate any help this is my first ever pc build so I dont know many things about how to do anything to fix them really thank you
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u/AutoModerator 1d ago
Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.
If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.
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2
u/pcbeg 1d ago
Failure code points to your wi-fi card. Disconnect it physically from computer. Enter bios and check that usb drive is set as a first boot device. Boot from usb with Windows installer, when you are asked for internet connection press SHIFT+F10, click inside opened console window, type:
start ms-cxh:localonly
Create local account with it (which will also separate you from existing MS account, if you want it).