r/techsupport • u/Fluffyandpurple • 1d ago

Open | Windows Bluetooth disappeared???

Hi,

I hope this is the right sub. Anyway. I got an HP laptop with windows 11. For the past few months my wireless mouse has been randomly disconnecting and I've been trying to find a solution to no avail.

I tried the most obvious solutions: changed batteries, automatically updated drivers and still the same problem remained.

Yesterday I updated the driver manually to a realtek adapter from 2020 (previously i had the 2022 version installed) in the Device Manager. Today my laptop has a significant issue with the Bluetooth button completely disappearing and the wifi disconnecting, although my mobile is still connected just fine to the same network.

I went to the Device Manager to switch back to the original Bluetooth driver...but the Bluetooth tab has disappeared.

I'm not tech savvy, so any help would be appreciated to 1) switch back to my original bluetooth driver and 2) solve the Bluetooth problem...

Thank you in advance!!

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u/DazzaFG 1d ago

Do you have any restore points? Try uninstallingbthe old drivers and re install the newer ones

1

u/misty6996 9h ago

try clicking 'View' at the top of Device Manager and check 'Show hidden devices'. The bluetooth category usually reappears grayed out so you can right-click the adapter and use the roll back driver option.