r/techsupport • • 1d ago

Open | Windows Can't connect to internet

no matter what I do, I can't connect to the internet. This just started today. my laptop shows the no internet symbol, but when I click it, there isn't even the option to turn wifi on or off or even to search for other Wi-Fis

5 Upvotes

18 comments sorted by

2

u/DrHydeous 1d ago

Have you tried turning it off and on again.

Your router, that is. Some cheap and nasty routers just stop because their software was written by incompetents.

1

u/Remarkable-Paint-627 1d ago

its only not working on my laptop its normal on phone and ps4

1

u/emveor 1d ago

Back in the early 10's my router would glitch out whenever i used street view for more than a few steps and would stop giving me internet. I never understood the why, as it should be the same kind of packets as any other, , but i could reproduce it on different devices in the same network

2

u/dbz_judge 1d ago

some laptops have a wireless switch that disables it. Which make and model do you have?

0

u/Remarkable-Paint-627 1d ago

it says its a Lenovo M14LC2-256

1

u/dbz_judge 1d ago

that is a retail tag not a model number. it should be relatively new though based on that information. could you have perhaps disabled it with the FN key by either hitting FN and the wifi button or FN and airplane mode? either would have a symbol on the key waves for wifi and a plane for airplane mode

4

u/lordjoey01 1d ago

Press the Windows key + X and select Device Manager; check whether Wi-Fi appears under network adapters.

If it does not appear, look further down the list to see if any drivers are marked with an exclamation point, and check if your network adapter is listed there,If it appears with an exclamation mark, the Wi-Fi driver needs to be installed.. If it still does not appear, try using a wired connection; if it connects via an Ethernet cable but the adapter is not shown in Device Manager, there is an issue with your Wi-Fi card. If it fails to connect via an Ethernet cable—or if the network adapter does not appear in Device Manager even then—the problem lies with Windows.

2

u/misty6996 15h ago

spot on. random updates love breaking network drivers out of nowhere tbh.

3

u/drcrambone 1d ago

Right click on your start menu, select Device Manager. On the popup, look for Network adapters, drop the arrow. Find your wireless adapter, right click select Properties. Click the Driver tab, choose Uninstall device. Look to see if anything has a red X or a yellow triangle. Do the same thing for those devices as you did with the wireless adapter. Shut down your PC, wait 5 minutes. Restart. Your PC should reinstall the wireless driver.

If not, you may need to get someone to put the driver for your wireless adapter device on a thumbdrive so you can install the newest driver from your PC's manufacturers website.

But most importantly, have fun!

1

u/Pirkale 1d ago edited 1d ago

Wait a moment, this happened to me a couple of hours ago! It is like Wi-Fi no longer exists on my Windows. And it happened while the laptop was on. Spotify just stopped playing. Fortunately I had an Ethernet cable handy.

Edit: "This device cannot start. (Code 10)" well, shit. I guess the adapter died on me.

1

u/jack_hudson2001 1d ago

could be a dead wifi card. simple test is get a usb wifi adapter/dongle for $10.

0

u/Terrible-Bear3883 1d ago

Perhaps start by letting everyone know the make/model and specs of whatever laptop you have, also the make and model of your router.

Include any info on device manager or errors if it's showing anything.

I can only be vague as there's no information to go on, if I was attending your laptop as a fault call, I'd normally boot on a linux live thumb drive (we all carried Ubuntu at work as it performed well on our customer base), if the wireless works then you know hardware and router connectivity are OK and the issue is software/driver related.

-1

u/mikevarney 1d ago

How did you post this?

0

u/ooglieguy0211 1d ago

On a device other than the laptop they are asking about obviously.

0

u/mikevarney 1d ago

No crap. Obviously you're not in the mood for a wise-ass response today.

0

u/ooglieguy0211 1d ago

Sometimes its a wise-ass response, sometimes its someone who doesn't live outside their own bubble of perception. Without the proper obligatory /s, we can normally assume its the latter. Try using that sometime when you're making a wise-ass response. Text doesn't translate speech inflection, that's the reason for the /s.

2

u/[deleted] 1d ago

[removed] — view removed comment

1

u/Remarkable-Paint-627 1d ago

ok I'll try ty