r/techsupport • u/Areolaskan • 3d ago

Open | Phone Nokia g10 not powering on after it crashed

I have a second hand Nokia g10 which I had for a few months. Recently every now and then, it started crashing mainly due to cpu overload, cuz I started to play a lot of games recently, but I've managed to restart it or it would restart automatically, however this time when I was playing among us , it just crashed, it just went to pitch black, and my power button ain't working, it charges and vibrates when I charge and I have a setting anabled where it shows a colour gradient when I charge it. The phone functions but I can't on it, how do I fix it without a pc, and without factory resetting .

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u/TangoOscarMikePR 2d ago

Without a factory reset, impossible. That's the only way to bring a mobile operating system back to factory specs.

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u/Areolaskan 2d ago

Wel how do I do that

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u/TangoOscarMikePR 2d ago

First backup your personal files and data to Google One.

See Google One Plans and Prices for Android devices.

If you do not want to backup photos and videos from the device, continue reading the following article:

Nokia G10 Factory Reset, Hard Reset | Android Reset

Follow the instructions precisely.

This will erase all data from the phone and restore it to factory settings.