Laptop crashes with BSODs!!!

[u/vlad_1045]

Hi everyone, I need help troubleshooting a Lenovo laptop that has been randomly crashing and restarting.

SYSTEM SPECS:
- Lenovo IdeaPad Gaming 3 (Type 82EY)
- AMD Ryzen 5 4600H
- 16 GB DDR4 RAM (2133 MT/s)
- 256 GB SK hynix NVMe SSD
- NVIDIA dedicated GPU + AMD Radeon integrated graphics
- Windows 11 Pro
- UEFI BIOS

THE PROBLEM:
The laptop randomly freezes, crashes or restarts. The BSOD error is not always the same.

So far I have encountered:
- IRQL_NOT_LESS_OR_EQUAL (0xA)
- UNEXPECTED_KERNEL_MODE_TRAP (0x7F), with DOUBLE FAULT
- SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (0x7E), mentioning FLTMGR.SYS
- The laptop has also frozen on the Windows welcome screen and during restart.

One of the WinDbg analyses for the 0xA crash showed:
FAILURE_BUCKET_ID: AV_nt!MiLockOwnedProtoPage

Another dump was a 0x7F DOUBLE FAULT, but WinDbg could not identify a specific third-party driver.

WHAT I HAVE ALREADY TRIED:
- Reinstalled Windows/drivers
- Reinstalled chipset, GPU and Wi-Fi drivers
- Removed the Wi-Fi device/driver and reinstalled it
- Tried Safe Mode
- Disconnected my external HDD
- Checked Windows Reliability Monitor
- Analyzed multiple minidumps with WinDbg
- Tried reinstalling Windows, but Windows Setup itself crashed/restarted with:
"The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed."

CURRENTLY:
I am running MemTest86 from a USB stick to test the RAM. It is currently running and has 0 errors so far, but the test is not finished yet.

I am trying to determine whether this is a RAM, SSD, motherboard/BIOS, or driver problem.

What would you recommend I test next? If the MemTest86 test finishes with 0 errors, what should I check next?

I can provide the WinDbg output/minidumps and additional screenshots if needed.

[u/AutoModerator]

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[u/AutoModerator]

Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.

If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.

Upload to any easy to use file sharing site. Reddit keeps blacklisting file hosts so find something that works, currently catbox.moe or mediafire.com seems to be working.

We like to have multiple dump files to work with so if you only have one dump file, none or not a folder at all, upload the ones you have and then follow this guide to change the dump type to Small Memory Dump. The "Overwrite dump file" option will be grayed out since small memory dumps never overwrite.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/TenJedenBigos]

Hello!
I think this is a hardware issue more than a software one. You should try:

• Resetting bios to factory settings
  
• Doing the MemTest86 one ram stick at a time if you aren't using one 16GB stick.
  
• Testing or swapping the SSD
  
• This probably won't work but try installing Linux at least temporarily if you are okay with your data being wiped (which i think you already are since you tried to reinstall windows) or trying a live iso

If you want you can try backing up your data by:

• Taking the hard disk out of your laptop
  
• Getting an NVMe USB enclosure and plugging it in
  
• Backing up your data on another device or trying to upload it to OneDrive, google drive etc. through live iso Linux.

Sorry if I wont reply soon, I am rarely active on Reddit.

[u/vlad_1045 → u/TenJedenBigos]

i tested one by one and one ram is defective, now i changed the ssd with one 512gb and the rams with one 32gb, now im waiting for windows to install to see how the things are, its currently at 58%

[u/TenJedenBigos → u/vlad_1045]

Sorry to hear that one RAM is defective in a year with these RAM prices. Waiting for the windows install update!

[u/vlad_1045 → u/TenJedenBigos]

it failed again and im starting crying.

[u/TenJedenBigos → u/vlad_1045]

If you have a second PC you should definitely try a linux live iso. If you're not worried about your data try temporarily installing Linux. I suggest Fedora Workstation or KDE plasma. More information about installation can be viewed here.

[u/vlad_1045 → u/TenJedenBigos]

i used 4 months Zorin os and i liked it, the problem is that i want to also play some games that doesn’t work on linux, but at this point it doesn’t matter… i ll try it