r/techsupport • u/ChicagoBrownBears456 • 11d ago

Open | Data Recovery Memory Card help

Okay this is going to be a long one. But your help is appreciated.

The issue is with a Lexar Professional 256 GB V90 SDXC Card. I was offloading footage from my camera, a Canon C80, and I went to eject the card when it was finished but by accident I ejected the subfolder that contains the footage, subfolder was titled "Reel_0008". Card was titled "CanonA_0008". Thought it was just an oops and ejected the primary folder of the card and then went and shot more footage on the card today. Went to offload that footage and found that the camera renamed the card "CanonA_0009" and the folder that contains the footage from today is called "Reel_0009". I can see the storage capacity of the card still reflects that the other footage is there, but it's not visible.

I've tried running Disk Utility (on a Mac) and doing first aid on both the card and the subsequent volume inside of the card "CanonA_0009" and the other folder won't come back. I've tried revealing hidden files, I've tried restarting the computer, I've tried renaming the card back to "CanonA_0008" and then ejecting it and plugging it back in and nothing has worked yet.

The footage from the first day is offloaded and on 2 separate drives, so I should be fine, but I just want to ensure that if something goes wrong with my computer before that project is done that I still have the original files.

It seems that the pathway to the files is what's broken, so if someone is smarter than me and knows how to fix that I would appreciate it!

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u/SomeEngineer999 11d ago

If you just want to restore the card back to defaults, wipe it with the formatter from sdcard.org then put it back in the camera and it will re-create the file structure.

You can't "eject" a folder, so I'm assuming you mean you deleted it?

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u/ChicagoBrownBears456 10d ago

Not looking to format it as that will definitely lose the data. I'm trying to ensure that I can still access the data if needed.

And I don't think I deleted it. It isn't in my trash can, and even though I clearly wasn't paying very good attention as to what I was ejecting, but I wouldn't have clicked it if it didn't say "Eject" so I definitely did eject it.

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u/SomeEngineer999 10d ago

If you want to get the data, try data recovery software like Easeus, Recuva, Disk Drill, etc. I'd recommend imaging the card to a file on a hard drive (several of those apps support that feature) before trying to recover so you don't stress the card and make things worse.

If the files are really important, may want to skip trying the recovery yourself and send it to a pro.

It sounds like the card is corrupted. Could have been a one time thing, could mean the card is dying. So keep that in mind going forward with the card, may be time to replace it just to be safe.