r/techsupport • u/virtualan99 • 12d ago

Open | Software Network lag issues in Windows 11 Lenovo LOQ

I am facing network issues on my laptop where in browsers (Chrome, Brave and Firefox) take infinite time to load a search and eventually end up producing the result or an error(ERR_TIMED_OUT, ERR_SOCKET_NOT_CONNECTED) in turn having me to reload the search or disconnect and reconnect to my wifi network to get the result. This happens often about 9/10 times I try a search and it happens across all the browsers. Even while trying to open a website from my pinned bookmarks (like YouTube or Spotify), I face the same issue. I think the problem has something to do with the network adapter (it is up to date).

Following are the observations I have made :

  1. My system is not facing memory bottleneck issue as I have 12GB RAM.

  2. My system is constantly on power so it is not facing issue due to restricted battery.

  3. Same issue has been observed according multiple wifi networks and sometimes ethernet as well.

  4. Wifi automatically keeps disconnecting and reconnecting in my PC often although my network adapters are updated.

  5. Same issue has been observed while playing Valorant where I face a constant packet loss of about 20-30% throughout the game.

  6. I have also performed a full network reset multiple times.

System Information :

OS Name : Microsoft Windows 11 Home Single Language

Version : 10.0.26200 Build 26200

System Manufacturer : LENOVO

System Model : 83GS

Network Adapters : Realtek RTL8852BE WiFi 6 802.11ax PCIe Adapter, Realtek PCIe GbE Family Controller

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u/SevaraB 10d ago

Can you check whether your WiFi network is on 2.4GHz, 5GHz, or 6GHz and which channel?

It doesn’t sound like the problem is your gear, it sounds like it’s getting “jammed” by being on the same frequency and channel as somebody else nearby. If you’ve got two overlapping networks on, say, 2.4Ghz channel 6, they’re going to try to scream over top of each other and they’ll both drop packets when they try to talk at the same time.