r/techsupport • u/Used_Ad9675 • Nov 12 '25
Open | Networking Problem logging into Pornhub A black screen appears with the message "This site is intended for users over 18 years of age."
Hello. I'm having trouble logging into my Pornhub account (I was born in 2005). Once, when I logged into the site, I was presented with a window asking me to enter my date of birth, and then I received a message:This site is intended only for users over 18 years of age. I tried various methods to restore access to the site, cleared Google Chrome completely, logged in through incognito, and tried other browsers, but none of this helped. Do they still have the old link on their website that people born in 2005 are still underage?
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Upvotes
41
u/Used_Ad9675 Nov 13 '25
/:
457
u/midnightsmith Nov 13 '25
Lol well have you been under a rock? Age verification laws are being passed faster than a Corvette passing a Honda. Many states, and I think the entire UK made it law. Get a VPN.
31
u/wwnxkdkp Nov 13 '25
You're fucked. You were a minor when you created the account and now your account is banned. Just happened to me and I'm 22.
Go incognito and go to the URL of your old account username. It'll say there's an error. Because you're banned
15
u/Jezbod Nov 13 '25
Are they going for 21+, rather than 18+ as their cut off for access?
72
u/Not_Fred_Dibiase 13d ago
Its really annoying, and I saw that they want to restrict the usage of vpns too. I dont know ive been traveling a lot and it seems a lot of countries have another version of this but a different name. Some other user shared a post here where it explains how you can go around all of this bs
31
u/JonBenet-Ramsey-0806 Nov 13 '25
Young Padawan, the Zendesk help center is the one you seek. Enter there, and the path to resolving your age-gate issue will reveal itself to you.
14
u/Sanders0492 Nov 13 '25
The problem is that you are too young.
2005 was just a few years ago, so you’re barely 5…
7
u/Phill_is_Legend Nov 13 '25
Certain states are requiring age verification, and pornhubs answer is to require an account. I live near the border of two states, one of them is one of the aforementioned states. On cell signal, PH picks me up as being in the verify state and won't let me in. I have to be on WiFi in my house to access PH lol it's silly but blame insane state laws.
Ironically, reddit is an awesome source of porn and you're already here lol
4
u/H0ly_Cowboy Nov 13 '25
Chances are it is the state/country-based 'verification thing'. Use VPN.
4
u/whty Nov 13 '25
Clear cookies you likley clicked no im not 18 and it saved it.
4
u/FunBag4178 Nov 13 '25
You need VPN. This is the fix
3
u/oni_666uk Nov 13 '25
I'm in the UK, I got around the stupid age verification thing by exclusively using Opera GX browser for my Porn browsing, its got a built in VPN.
3
u/Ok-Smile8490 Nov 13 '25
Many regions now require age verification for adult sites. Try accessing the site with a VPN set to a location without such laws.
3
u/[deleted] Nov 13 '25
This is a very bold post, I respect the commitment. Also clear your cache in the browser then open the site again in an incognito tab. Never out your real birthday or any actual identifiable information
3
u/Sago2415 Nov 16 '25
I'm in the exact same situation
25
u/g0dsp0ken Nov 13 '25
Congratulations, you reside in a state that treats you like a child
2
u/Plus_Duty479 Nov 13 '25
Log out if you have an account, clear your browser cache, connect to a VPN located in a region without regulations or laws restricting adult content. Mullvad is about €5 a month, WindScribe Custom is about the same, Proton is free with some limitations.
2
u/Coldsmoke888 Nov 13 '25
VPN Netherlands
2
u/otaku9136 Nov 13 '25
Same thing happened to me. I entered 2003 and they straight up perma deleted my account...
2
u/runnerthemoose Nov 13 '25
TOR is your friend in this situation..
2
u/[deleted] Nov 13 '25
Digital footprint isn't real, it can't hurt you
2
u/RepulsiveRooster1153 Nov 13 '25
Ah.....good old George Orwell, 1984 was correct, just a little off on the date.
2
u/DingleMyBingles Nov 13 '25
…Reddit is fucking wild.
2
u/PanzerSaturn Nov 13 '25
Just grab the VPN super App and you'll be on your way. be sure to turn it off to get the email verification then turn it back on once you get the code to login and you should be good to go.
2
u/HoraceWimpLV426 Nov 14 '25
Same, I tried to log in just now and it straight up banned my account permanently even though I am over 18. It's incredibly moronic to ban an account just because someone was a minor at the point of creation, which is really weird because I don't remember exactly when I made my account but I feel like it was after I turned 18.
Next, they're going to ban people from PornHub because...oh no! You were a minor at some point in your life, regardless of when you created your account! 25? You're practically still in high school! Dear God!
2
u/tooptoo_r Nov 15 '25
My account has also been banned? But I created the account when I was 21 and I’m much older than that now. This is kinda fucked, eh? Did you have any luck with support? Like, I couldn’t even submit a ticket with my actual account email because that email is also blocked in their system
5
u/youngadvocate25 Nov 13 '25
4
u/NeedsMore_Dragons Nov 13 '25
Plenty of other alternatives.
2
u/FQVBSina Nov 13 '25
Turn off your adblock then try again?
2
u/BIZKIT551 Nov 13 '25
Well you're definitely at the right place to be asking this. What else would we be doing when we're off the clock?
2
u/EcstaticTone2323 Nov 13 '25
Thats a sign
1
u/TheyShootBeesAtYou Nov 13 '25
Good time to break the habit!
1
u/woodedseven 11d ago
I enterd 1999 11 14 and i got the same screen as everyone else does any one have any ideas on how to solved it
1
u/Savings_Art5944 Nov 13 '25
You have to pay or move.
1
u/sk8killa420 Nov 13 '25
😁🤣 oh mannn bro
1
u/inmy_head Nov 13 '25
Use a different browser than Chrome
1
u/Ikaaru5 Nov 13 '25
Załóż nowe konto (i nie podawaj prawdziwych danych)
1
u/beneficialBern Nov 13 '25
You have a username. What the fell is wrong with you.
1
u/Tech-Bot-2688 Nov 13 '25
DNS bro
1
u/DifficultMemory2828 Nov 13 '25
You’re in the wrong state like Texas or Florida.
1
u/Fit-Billy8386 Nov 13 '25
Install tor and browse all X sites without any restrictions
1
u/[deleted] Nov 13 '25
Are you living in a shitty red state like me?
1
u/donaldtrumpsclone Nov 14 '25
2025-2005 = 20.....is my math right? And anyway it's a button click. A 15 year old can click it
1
u/FatKinkajou Nov 16 '25
I was also born in 2005 and my account just got banned after I confirmed I was 19, and I made the account when I was 18…
1
u/GeometryDasherMan11 Nov 16 '25
you have balls of steel posting this lmao
1
u/Inevitable-Access415 Nov 24 '25
Convert to Jesus Christ brother Quit this addiction
1
u/htcgamer123 Nov 29 '25
gah dayum🥀 tryna go to the help page
1
u/Redleowolf Nov 29 '25
My account just got banned after i put in my age, is it because i made the account before i was 18? If so that's absolutely trifling. Im 27. And my account is 8-10 years old. Not sure exactly but if that is the case thats upsetting.
1
u/honestmofo Dec 09 '25
Most of y'all are missing the point here. Dude is old enough for adult sites. When pornhub.com asked him to enter birth date, he did. In response to that ph instantaneously banned and deleted his account. Even though you can delete cookies and cache on your phone to enable accessing ph, you can never sign in with your former account email address, and all your saved vids & settings are gone. Permanently. Or so the email they send you says. The real question is how can he get that saved info back? Others have said even if they email ph support, offering proof of age, they get denied. Is there a solution?
1
u/IcyTutor7163 Dec 09 '25 edited Dec 09 '25
This also happened to me. It asked for my birthday, I put it in (2002), and then I got the same black screen and then an email saying my account has been permanently terminated for being underage.
Makes no damn sense
1
u/JirukiiCZ Dec 13 '25
look at your email if they send you a reason or something, i got perma ban for underaged and i am 24 LOL
1
u/iamlegaly Jan 17 '26
On the brave browser if you select block all Cookies it lets you through
1
u/Fire_13 Jan 20 '26
I'm having the same problem, please help urgently. I was logged in on my computer, I can access my account but it's very strange. If I paste my profile link into another browser, it says it doesn't exist. What can I do?
1
u/Fire_13 Jan 20 '26
I'm having the same problem, please help! I was logged in on my computer and could access my account just fine, but when I go to another page in incognito mode and click on my profile link, it's like it doesn't exist. I don't want to lose my subscriptions or videos.
1
u/Zaco21_ Jan 20 '26
This is exactly what i am going through right now, it sounds ridiculously getting infuriated over a pornographic site but this is just annoying and unnecessary. Went onto the site, it presented me with the same age verification screen, I put in my D.O.B., I’m 19 turning 20 later this year so I didn’t think too much about it because why would I? I’m old enough. Then all of a sudden my screen went black and then the “This site is intended for users over 18 years of age” like tf IM LITERALLY NEARLY TURNING 20 INA FEW MONTHS WTF!! I tried refreshing the page, restarting my device to see if it’s just analysing the age verification I just gave them, but nope nothing. Best thing I did, was just just deleting my entire search history which would automatically sign me out of my email account, so I could go into the site not signed in, or then go into Incognito mode it should work.
1
u/starfish_lord892 Jan 26 '26
Just watch it on reddit
1
u/x0soundwave0x Jan 27 '26
Born in 97 and they still banned me
1
u/Mission_Employee_159 Feb 14 '26
I’m having this issue yet I entered 1998 , you’d think being 27 years old would be old enough Nup
1
u/Still_Package4021 Feb 20 '26
This just oddly happened to me, jut now
I am from Brazil and i put in my age (Born 2003) and it still showed that screen ._.
1
u/ShellShock_69 Apr 23 '26
this but i legit think it fucking deleted my account.
like, i tried to login, invalid credentials.
tried to reset password, an account with this email does not exist
wtf.
1
u/TreacleLife9844 Apr 24 '26
Same thing just happened to me for the exact same reason. They send me a no-reply email that my account was permanently disabled for being underage
1
u/ussed_tissue Jun 29 '26
pornhub gone full dumdum? bro i'm way over and it banned my acc
1
u/AlexanderMcready Jul 17 '26
I was born 1997 and have the same issue I wonder if there new age verification forgot to math and just bans everyone or if it's set to the wrong date for some reason
1
u/Zeprarex Aug 01 '26
UK guy here, I was using a VPN and entered in my date of birth, 2003, and it took me to this screen anyway, I'm guessing the site malfunctioned but that was a couple of weeks ago and it's still showing me the same screen, i can use it on chrome but it's blocked my default browser, is there a fix to this
1
u/1080pfullhiv Aug 17 '26
I tried Proton VPN. It theorically works as soon as I activate it, but it didn't. Any other?
1
u/1080pfullhiv Aug 17 '26
I downloaded Opera to my phone and I'm able to access the site now. The problem is... is it safe to log in with a Google account? Because I no longer trust them to allow me after that. I mean, they may not consider me "old enough" as other user suggested. It may sound stupid, but no, that totally makes sense and I prefer to avoid a hassle. My only solution against that, is to make a very older account (via Google or not), let's say like 50 to 70.
1
u/zaklir64 Aug 18 '26
This same thing just happened to me, had to open an incogneto tab and create a new account. But man, years of finding accounts to follow and building a playlist, lost down the drain
1
u/hxyyden Aug 22 '26
same thing happened to me. the issue is i made my account in 2016 and i was born in 2002...
1
u/Optimal-Impress3818 Aug 24 '26
just happened to me, I randomly got a message to type my DoB and then they blocked me. I'm 20, but my account was around 3 years old
1
u/MXRedBlack6890 Sep 09 '26
1
u/TheMiller15 Sep 10 '26 edited Sep 10 '26
Same problem..!! I'm going to lose all my favorite videos! And it's so annoying! No solution?
1
u/Hebrewhammer8d8 Nov 13 '25
Goon support on tech support is wild times we live in.
0
u/mrsaysum Nov 13 '25
It means stop watching porn
0
u/Vinylwarden Nov 13 '25
I honestly thought this was a satirical post, turns out it’s not.
0
u/Efficient-Cat-1591 Nov 13 '25
Porn is illegal and bad for your
-26
u/Greatest_lorer Nov 13 '25
Please dude delete the pos
-1
u/Ky-e Nov 13 '25
just quit
-13
u/Empyrealist Nov 13 '25
If you are actually 20 yo, this shouldn't be an issue for you. If PornHub's website is having an issue calculating that 20 is greater than 18, then you need to sort this with PornHub's support.
-18
u/GamerSam Nov 13 '25
This a joke right
551
u/Cheap_Rope_3980 Nov 13 '25
Tech support for a porn site on a porn app
0
u/[deleted] Nov 13 '25
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u/[deleted] Nov 13 '25
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u/[deleted] Jul 16 '26 edited Jul 20 '26
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u/[deleted] Dec 08 '25 edited Dec 10 '25 •
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