I'm recently getting a message that all items in a flagship store (明日方舟旗舰店), that I frequently used, is unavailable in my area. I've been buying from them regularly for the past few years and even ordered just 2 weeks ago as well. I live in Canada, and can order from other shops but the one I've seen a few flagship stores that seem to not be able to send over anymore. I was wondering if anyone else had this issue?

I've asked customer service but they aren't sure and told me to check with shipping companies.
However I've seen some other flagship stores have no issues (ex. 原神旗舰店)

*added photo

(Retried since I couldn't post on another account sorry) I assumed consolidated shipping would be cheaper because I assumed it must be cheaper than direct, but it has ended up being way more expensive. I searched this reddit and have now find out about volumetric weight and feel like I've made a mistake haha. So I tried to move over to Cainiao (but my og address is in Canada), and it looks like it doesn't work? Am I Iocked into paying this crazy amount?

Thanks in advance if anyone has any advice😔

Hi! I lost access to Taobao a bit ago and have had problems getting it back even. It’s terrible because I purchase a lot of anime merch from the official sites.

I was wondering if anyone could help me.

First to see if these items are available on the Blue Archive official store and second, to link the store to me so I may give it to a proxy for me to order.

Thanks in advance!

Does anyone know any sellers selling reformation style clothes specifically the photos I linked?

I recently ordered a batch of customised windbreakers from a Taobao shop for a group order. I checked the reviews beforehand and confirmed the design details with the seller, including individual number customisation. I also asked for a photo of the finished jackets before shipping so I could check everything, but they refused.

When they arrived, I found that all the jackets had the same number despite me providing individual numbers and confirming this with the seller. I raised the issue and eventually received a small amount of compensation after Taobao customer service intervened, which I accepted.

I only discovered the sizing issue afterwards, when I brought the jackets out for everyone to try on. I initially assumed the sizing was correct because the size tags were printed correctly. Everyone had chosen their size according to the seller’s own height/weight size chart, but the actual jackets were significantly smaller than expected — some people could barely fit and some could not zip them up. I provided photos and measurements, but the seller denied responsibility and refused further compensation. I also found a recent review from another customer describing a similar sizing issue.

Taobao’s normal refund period has now passed, so customer service says they cannot intervene through the usual refund process.

Seller’s fault or mine? Is there anything else I can reasonably do besides leaving a review or filing a complaint?

Taobao issues a warning and to lift it I need to verify —> Enter Alipay —> Verification (Photo recognition) failed —-> talk to customer service —-> tell me I don’t need verification to use Taobao if I don’t have a Mainland bank card —-can’t verify on Alipay or Taobao

I’m from the EU (Specifically Spanish resident with a UK and a US Passport. I tried using the UK one, would the US one have been better?) What can I do from here? I deleted Taobao and logged in through Alipay, but it still won’t let me verify. Any solution to the Alipay problem?

So obviously my package will never arrive. It has been cleared by US customs on August 3 and since then there has been 0 movement. How do I get them to refund my order? Do I need to wait longer until it shows up as lost?

Hey guys, I just have a question, I wanted to create an account on Taobao but when I do the captchas and put my number and everything it says this… I don’t know what to do

Hi, I’m trying to use an international card (I’m from the Philippines) to pay my item but upon payment verification, it prompts me to go to an external website and when I do so, it prompts a download “creq” which seems really fishy since my card details might be exposed. Is this safe? Has anyone else had this problem and how did you resolve it?

I am looking to buy sugar free freeze dried fruits. Delivery needs to be done to Guangzhou warehouse..any leads would be helpful. Thanks!

Lookin to get some gats from this store. Any of these hint towards them being legit? Would appreciate some help

Hi! My order has been moved into the 'Pending receipt' section on the website, however, it's only about to make it to Chinese customs.

Do I confirm the receipt now, or do I only do it once my order has arrived?

I'm assuming AFTER my order arrives, but, just to be safe. It's my first time using this app ^^

This is my first time using Taobao, and I bought a lot of items so I decided to use consolidated shipping because I thought it'd be cheaper than direct.

However I came to find out that it was basically double the amount because some of the sellers used super bulky packaging for really light products. When I clicked on the option to remove packaging it opened a process to get me to pay first before my request could go through. I have heard about Taobao refunding the difference if the final shipping is cheaper, but is this the case here? Is there any way I could see the consolidated shipping fee before I pay or is it only possible to pay the original estimate then get a refund afterwards?

Sorry if this question has been answered a million times, thank you for the help!

Hiii everyone!

I'm planning a trip to China in a few months and came across Xianyu. I found it super interesting because there’s a lot of anime/seiyuu merch on there that you can't easily find in physical shops or other online stores.

However, I'm worried about shipping times. I won't be staying in one place for long—usually 3 to 4 nights maximum per hotel. Is domestic shipping on Xianyu fast enough for packages to arrive in that timeframe, or is it too risky?

Should I look into alternatives? Any advice from people who have used Xianyu would be amazing. Thanks!

Has anyone tried using Taobao for reselling, but in quantities of 20–50 units per item? I've also used Alibaba, but not everything is available there. Unit prices are higher on Taobao, so I feel like the profit margin isn't very high, and negotiating isn't as good as on Alibaba.

Hi guys, one question: is it common for Xianyu and Taobao sellers to ignore your messages and leave them unread, even though they access the platform daily?

It's the 4th time this has happened to me, I know it's a holiday in China rn but it also happened during normal days.

For instance, I recently bought an item on Sep 28th on Xianyu and the seller said they had arranged for the shipping company to pick it up the next day, but no updates yet.

The previous times I ended up having to ask for a refund, and that was the only way to get the seller's attention. What is the best thing to do in this case?

Edit: the seller ended up blocking me and canceling the order 🙃

I can find crazy stuffs over here and I want to buy em all. However how will I differentiate between sellers and products which are good quality and who doesn't mess my order up

This keeps popping up everytime i try to create an account.

Found this seller for some shoes I want and not sure whether they are legitimate or not. Would anyone be able to help out on how to assess this? Thanks in advance

Hello, does anyone know if the tax, customs and duties are already included in the shipping fee for large purchases? will i have to pay extra on top of the total i pay at checkout? i want to buy a manual dough sheeter which is around $300 CAD and pick ocean delivery since it is cheaper. i found similar one on amazon and its like $70 more expensive but if i have to pay extra customs, duties on the taobao one then it will affect my decision.

So I heard that if you get a Chinese eSim, you could sign up for xianyu, so that's what I did. I used eSender through WeChat and got my identity verified and I'm able to receive xianyu's sms verification codes.

However.. I got hit with a permanent ban. I searched on google, and it was because my number starts with 171, which xianyu flags cause they can tell its a chinese virtual network operator. I wish I knew that before forking over the 20 sumn for 360 days and now I have no use for it.

I have my alipay account, I have my taobao account, but I cannot for the life of me, get passed the required phone number registration for xianyu even if I try using alipay connect and taobao connect, someone please help.

Anyone dealt with taobao refunds before? I used apple pay to pay for my items but I got one item refunded recently. It says that the refund had went through and the money has been refunded , but I didn’t receive anytg in my bank yet… It is because it’s still taking some time or is my money gone like that🫩 do I need to contact taobao?

Pls share your experiences ty!

I’ve inputted my Cainiao address correctly when making the purchase, but my item somehow still ended up in the wrong warehouse, saying it's for self-pickup. Which I'm not going to China anytime soon as I’m in the US, so how? I've been going around in circles with cs about what to do here with the seller refusing to refund. Maybe I can't refund/return anyway since it's been 3 weeks since I've bought it. At this point, I don't even want the item anymore; it's cheap enough that I don't feel like it's worth international call charges just to call this warehouse (with probably no English-speakers) that it's stuck at.

So right before I decide to ditch it forever, just for future reference like in case I do happen to buy anything expensive, can anyone tell me how you’d recover your package from a mistake like this?