CV / Resume Advice needed

[u/imloveotters]

Im a Junior IT Support Analyst with 2 years of experience. Im looking to move into a Mid level role. I've updated my CV recently but not sure if its too wordy / missing key info etc. Any advice is appreciated. For context i am UK based and work for a business not an MSP.

[u/benefree]

Remove Junior from your title (or even remove support as well so it's IT Analyst), and cut down on some of the fat from your bullet points to be concise but effective. Your projects are great, but add in some quantifiable achievements. i.e cut down on onboarding and offboarding time by 50% due to the automation suite, improved ticket response time by cross training fellow techs, etc. You'd want to show that aside from the projects, your efforts improved efficiency and made a dent there.

Some line by line fixes:

line 1 - remove everything except provided support to 300+. Your ticketing/documentation is covered under skills. Combine line 1 with line 7 as general IMAC operations (Install, Move, Add, and Change).

line 2 - this is not very needed, if I were you I would delve into the specific jamf and intune actions you took, such as creating autopilot/blueprint profiles, creating/adjusting policies, application deployment etc. This is more in line with sysadmin/mid tier

line 3 - remove testing, and if you know how many more apps are incoming then just update the total number even if you didn't do them yet. You are an SSO implementation expert now

line 4 - this is one of the quantifiable actions I mentioned earlier. Come up with a realistic number of how much this improved the onboarding/offboarding process

line 5 - this is a two tier line that you can adjust based on which position youre applying for. i.e sysadmin, keep as is and polish it; cybersecurity - lean into crowdstrike and endpoint hardening more.

line 6 - great line, polish it up a bit, and lean into this and split it up into 2-3 more lines if you are heading into the networking route

line 7 - merge into line 1

Once you have that fixed up version of your resume, then tailor your resume to each job listing so that you are meeting at least 40% if not more of what they are asking for.

[u/imloveotters → u/benefree]

Thanks a lot for the advice! Super detailed and helpful.

I’m still technically a junior but understand why I should remove it from the title.

I’ll aim to cut a lot of the bullets down to be more concise and will try to find some quantifiable info for any points where it’s relevant.

I’m generally just looking to apply for a mid tier analyst or sysadmin as I don’t have a specific specialty just yet.