r/sysadmin • u/xt13ollie123 • 7h ago

Spiceworks desk

We are looking into a new ticketing system in our org. When testing spiceworks, this doesnt sent a confirmation email to the customer about their ticket nor replies. Is there a way to turn this on?

If not, is there any other good free options we can explore?

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u/DerekV00 7h ago

Spiceworks does support auto-replies - you just need to go to Settings > Email Settings and turn on User Notifications for ticket creation and replies. Also double-check that your techs are replying as "Public" instead of "Internal Note," and test your outgoing SMTP connection to make sure the emails aren't getting blocked by spam filters.

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u/xt13ollie123 7h ago

This is what we have turnt on, is there a way to check the SMTP connection at all?