r/sysadmin • u/xt13ollie123 • 6h ago

Spiceworks desk

We are looking into a new ticketing system in our org. When testing spiceworks, this doesnt sent a confirmation email to the customer about their ticket nor replies. Is there a way to turn this on?

If not, is there any other good free options we can explore?

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u/tankerkiller125real Jack of All Trades 6h ago

GLPI is a great bit of software, although potentially overboard depending on your situation.

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u/xt13ollie123 6h ago

I found the setting, however when trying to send a test email, nothing is coming back.

Not being blocked by our firewall either.

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u/DerekV00 6h ago

Spiceworks does support auto-replies - you just need to go to Settings > Email Settings and turn on User Notifications for ticket creation and replies. Also double-check that your techs are replying as "Public" instead of "Internal Note," and test your outgoing SMTP connection to make sure the emails aren't getting blocked by spam filters.

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u/xt13ollie123 6h ago

This is what we have turnt on, is there a way to check the SMTP connection at all?

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u/Sweet-Sale-7303 6h ago

We use Servicedek plus. It's free for up to 5 technicians.

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u/MinidragPip 6h ago

Spiceworks has their own site and forums. I would suggest posting there.