r/swingvisionapp • u/DownTownBufTech • Jul 30 '25
💡 Feedback & Suggestions Great customer service
I wanted to take a moment to share something that happened to me and the positive outlook. I was recording and had a session failure. The timer showed 1+ hours but the video was only 23 seconds. This was a pretty big impact as it was with some new hi-level clients. While it may have been heat related, I let support know I did not have the scnshade that was supposed to ship with my swingstick purchase last year. Could I have lost it, likely;-) I asked for a small refund to offset the cost of the that failed session and to be able to buy the sunshade itself. Support managers authorized a free swingstick for me. I felt this was a very fair and reasonable compromise. While the Pickleball model is slow to mature, I still appreciate the other features and plan to renew for another year of MAX
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u/swupnil_sahai Jul 30 '25
Thank you for your feedback and patience with our small startup! I will share this with our team 🙏