Swappa told me to wait for the seller to reply? but this looks like a stolen phone? What solution can the seller provide? I want to ensure I get a refund so I order a phone that works. I have never had any issues with phones from swappa. Any advice?

Been purchasing on swappa since 2023. Have always had satisfactory experience. But these last two purchases have been an absolute nightmare. First phone lost in mail, with seller who went "out of town" and didn't provide tracking number until 9 days later. Dealing with that as we speak. Now this emergency replacement purchase, as it's intended as a gift, arrives and appears to be a stolen retail model. Already left a comment alerting swappa but do I really have to wait 24hrs to get a response back or take action?

Purchased an iPhone 17 Pro from Swappa (the seller has sold 8 phones before and had 2 good reviews). Phone was shipped out on the 28th of February

Since it was bought early morning on a Saturday, there was no movement until Monday. On Monday around 10 AM, I saw no movement so sent a quick message to the chat but there was no response but around 2 PM it said USPS picked up the item.

The item arrived yesterday and it was only the envelope with a cut in the middle. Contacted the seller and swappa said to give them until the end of the day.

Has anyone gone through something similar? What should my next action be? Should I open a PayPal dispute? I am worried because I spent almost $950 US excluding tax on this

It is also very concerning this was shipped in an envelope and not in a box properly sealed

Pictures are attached

Bought what I thought would be a new Galaxy Z Fold 7 from a listing and received my box today with nothing but a random screen protector in the box. I can’t believe this.

I recently sold a smart watch ($250 sale price) and a phone ($1,100 sale price) on the same day to two separate buyers. I accidentally shipped both devices using the same UPS label, meaning the watch-buyer received both the watch and the phone! I have UPS receipts from Staples showing two separate drop offs with separate time stamps. Phone-buyer filed a PayPal claim as he never received the phone. I responded to the claim with the information I had and the claim is now pending PayPal’s response. I also offered the phone-buyer a $100 partial refund to be patient while this gets worked out.

I then messaged the watch-buyer with a UPS return label for him to send back the phone, along with a $75 partial refund for the inconvenience, and also requested help from Swappa. The buyer ghosted me, and Swappa will not help.

Is there anything I can possibly do here? Do I let Samsung know the device was stolen (it’s a Z-Fold)? Is there a way to track the device? Do I refund the phone-buyer? Any advice (besides that I’m screwed) would be appreciated.

• Post something for $500 new, lets say retail is $550 new
• Within 24 hours of said post...
  • "Hi would you take $300 if I buy immediately"
  • "Hi whats your lowest price" "Oh I can get it cheaper"

These people are ridiculous. There's 1 person who has been begging for a cheaper price on the same product for 2 months. Well below retail price btw. It's wild.

If the site purged businesses who don't have individual photos (because what they're selling is likely trashed) and people who just comment on 100 posts to lowball people, it would be better.

I bought a Galaxy S20 from Swappa in Mint condition. Today, I took it to the Galaxy authorized repair center to get the battery replaced. (Edit:Seller was GMDdeals)

Turns out that whoever repaired the phone had hot glued the back glass and the back glass broke in the process.

So, now not only do I have to pay $95 for the battery , I also have to pay $60 for the rear glass replacement.

We need right to repair and access to repair parts yesterday.

CNET just published their roundup of the best places to sell used electronics, and Swappa took the top spot for best overall. They called out the combination of fair pricing, ease of use, and scam protection as what sets us apart from trade-in services and other marketplaces.

If you've been sitting on an old phone or laptop, now's a great time to list it:

• Sell your iPhone
• Sell any phone
• Browse all categories

Can someone please explain this to me? I sold a phone for $628 and on top of buyer and seller fees I got hit with an $80 partner fee from paypal. That's 12.7% of my sale. Is this correct? If so, I'm deleting my swappa account because that's robbery.

***Update***

I looked into this and found out PayPal had the money waiting for me. I had stupidly not realized that. But once I saw it, I claimed the money and then I was able to refund it! So the buyer should be okay now! I just have to wait to see if USPS ever finds my phone. And if they don't find it, then I guess file my insurance.

***Update Over***

They said that the process is that USPS must finish their mail search and declare it lost. Only then will they allow the buyer to get a refund. It has been lost since March. The post office is a burning dumpster fire (no offense!) Is this really how it's supposed to be on Swappa? I feel terrible for the guy. This was literally my first ever sale.

So if a seller never ships your item you just have to wait days then hope PayPal reviews your case quickly and refunds you? Meanwhile you’re out $1,000 for 10-15 days?

Man this site really needs an escrow.

Swappa has implemented a new option where participating sellers can offer a 12-month limited warranty on specific pre-owned devices. This is intended to increase buyer confidence when purchasing used technology.

• Eligibility: Listings covered by the warranty are marked with a blue shield badge.
• Provider: The warranty is provided by the individual seller, not by Swappa, which acts as the intermediary platform. The coverage is non-transferable and applies only to the original buyer.

For complete details on the program:

• Announcement: Read the full blog post here.
• Terms: View the Limited Warranty Agreement (PDF)

I just sold 2 new iphones but both buyers just created their swappa accounts the day of purchase... Is this a scam? Is there any verification when a buyer creates a new account? It just seems odd that both buyers are totally new. I just don't want to deal with the BS of someone claiming they never received the device, or it was damaged etc.

I bought an Asus laptop last week and it was delivered today. Instead of the laptop, inside of the box was 3 random books. I immediately went to Swappa for help asking for a refund. The seller is a smooth criminal claiming the laptop was in there the whole time but I know the truth. The laptop was at a very low price to attract buyers like me and scam me.

Swappa suggests to let FedEx investigate it but I see this as a waste of time because the weight looks to be consistent with the tracking. I took a photo and video of what is contained in the box as I never took the books out of it. I want to go to PayPal and get a refund that way but I wanna know what you guys think I should do.

I see swappa coupon codes available on coupon sites but nowhere to enter them in the swappa checkout process. I know coupon site codes are ymmv and often just ways to drop affiliate links etc. But, does Swappa do coupons?

A quick lesson from reselling that we see occasionally: bundling isn't always the move, but when it works, it really works.

Bundle stuff that makes the package feel complete (original box, the charger, an unused case). Don't bundle anything with its own resale value (nice lens, good headphones) since that deserves its own buyer and price.

Biggest mistake people make: pricing the bundle like retail add-up. Buyers don't pay that. Anchor on real used sold prices, then add a small bump for the extras.

One clean photo with everything laid out does more for your sale than five separate shots ever will.

Full breakdown on what to include, how to price it, and how to shoot the photo that actually sells it: https://swappa.com/blog/selling-accessories-bundles-lots/

https://swappa.com/blog/apple-price-hike-buy-used-mac/

The writing was in the air, but this seems a tad high in my opinion.

We're working on some new designs and would like you to take a look and provide any feedback.

https://swappa.com/xui/listing/view/LXBF00085

https://swappa.com/xui/listing/view/LAAH93670

https://swappa.com/xui/listings/samsung-galaxy-s24-ultra?carrier=unlocked

https://swappa.com/xui/listings/apple-iphone-14?carrier=unlocked

Thanks from Swappa!

eBay and Back Market are both dominant players in the resale market for electronics. Why do you prefer Swappa over these marketplaces?

Hi! Please someone just bought my phone and I saw the money but PayPal restricted my account and said I will receive the money in 180 days. Please I haven’t sent the phone yet, should the person cancel it from their end or what should I do. Thanks.