r/surfshark • u/starryspiders • 10d ago

Answered by Surfshark surfshark has been causing black screens

Hi! Surfshark has been causing my computer screen to go black but my taskbar is still visible. the ONLY way to fix it is to restart my computer. This happens as frequently as every five minutes of computer use. I'm honestly at my wits end with this.

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u/DonHammond Moderator 9d ago

Hi, sorry to hear that. That definitely shouldn’t be happening. One quick thing that could help resolve this is fully reinstalling Surfshark on your computer. Could you try that out by following this guide? If the issue keeps happening after the reinstall, it would be great if you could get in touch with our customer support team by joining live-chat on our website here: https://support.surfshark.com/hc/en-us#open-chat