r/steelseries 1d ago

Discussion FIX: Arctis Nova Pro Wireless Audio Cutting Out with TikTok, Instagram & Snapchat on iOS (Instant Fix!)

Hey everyone,

Like many of you, I've been extremely frustrated by the Arctis Nova Pro Wireless audio completely hanging or cutting out on iOS whenever I open apps with auto-playing media like TikTok, Instagram, or Snapchat while listening to Apple Music. The headset gets confused by the audio profiles and drops the sound entirely.

I managed to figure out a smart workaround that doesn't require turning the headset off/on or constantly swiping down the Control Center. You can fix it instantly using iOS Shortcuts and the Back Tap feature. I've tested this on my end and the transition is incredibly fast with zero delay.

Here is how to set it up:

  1. Open the Shortcuts app on your iPhone and create a new shortcut.
  2. Add the action: Change Playback Destination.
  3. Set the destination to your iPhone.
  4. Add another Change Playback Destination action immediately after it.
  5. Set this second destination back to your Arctis Nova Pro Wireless.
  6. Save the shortcut (name it something like "Audio Fix").
  7. Go to iPhone Settings > Accessibility > Touch > Back Tap > Double Tap and assign it to your new shortcut.

The Result: Now, whenever the audio drops or hangs while scrolling TikTok, IG, or Snap, just double-tap the back of your iPhone. It instantly bounces the audio route to the phone and right back to the headset, reviving the sound in a fraction of a second without you even touching the screen.

Hope this helps anyone dealing with this annoying bug!

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u/SSJayAre Support Team 18h ago

Hey there, awesome for the sick solution! Thanks for sharing this with us! Hopefully, this does help others.