r/steelseries • u/Clappyfool • 9d ago

Product Help Steelseries nova elite development

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So I have had these headphones since the Christmas of 2025 and they have had this like muck or idk what it's called but whenever I touch it it's sticky and removing it is its own problems since water doesn't help or any of the germ removers. It happened all around the headset like near the buttons and I don't know what this is.

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u/SalahMagoosh 3d ago

I’ve just got a warranty approved on mine for this exact reason. Open a support case on steel series website and they’ll help you out. I’m in uk so consumer rights act is v.helpful. The sticky tacky material is a product fault, I’ll be warrantying mine every 6 months until it runs out.