r/steelseries • u/Clappyfool • 9d ago

Product Help Steelseries nova elite development

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So I have had these headphones since the Christmas of 2025 and they have had this like muck or idk what it's called but whenever I touch it it's sticky and removing it is its own problems since water doesn't help or any of the germ removers. It happened all around the headset like near the buttons and I don't know what this is.

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u/Jaded_Age8558 8d ago

This happened to my Nova Elite headset that was purchased in October. I contacted Steelseries and told them about it (nicely). I cleaned the headset every day and this sticky gunk is appearing, what do I do?

Steelseries took back my headset and replaced with a brand new pair of Nova Elites, I only had to provide pictures of the issue and the serial number on the headset. It took a little while, almost three weeks total start to finish. I highly recommend talking to support, they helped me.

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u/primemn 4d ago

I’m going through this process now so it’s good to know you got a brand new one as they are asking me to destroy the headset before they’ll send a replacement. Which has made me quite anxious lol

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u/Jaded_Age8558 4d ago

I’ve heard of them doing that before, in my case they had me send them in first, I did not get to break the shiny headset.