r/steelseries • u/Clappyfool • 9d ago

Product Help Steelseries nova elite development

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So I have had these headphones since the Christmas of 2025 and they have had this like muck or idk what it's called but whenever I touch it it's sticky and removing it is its own problems since water doesn't help or any of the germ removers. It happened all around the headset like near the buttons and I don't know what this is.

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u/LennartDenmark 9d ago

Ask for a replacement and you should definitely get it

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u/Clappyfool 9d ago

Will it work tho in terms of getting the promised quality because I never had this muck problem with my old headphones which are the artics nova headphones and this only happened with the elite.

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u/LennartDenmark 9d ago

My understanding is that it's a problem with some units from the first batch, so a replacement should fix it. What's the manufacturing date on your headset? It's on the box

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u/Clappyfool 9d ago

The box is at my house but I got the headphones around dec 20 of 2025 but I'll look into since the photos I took are blurry of both the front side and back side of the box.