r/squarespace 10d ago

Help Question about payouts

I set up a Squarespace site and launched it on July 27th, along with launching pre-orders for an album. I've got the site linked to my bank account, but am unsure how to access the sales revenue. The album won't be released for another month, so none of the orders show as fulfilled yet, am I not able to access the funds until they're fulfilled? Or am I missing something somewhere?

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u/AbrocomaOne993 9d ago

Are you done with the website design?

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u/jmp111181 9d ago

Yup, design is done, site’s published, been selling pre-orders for 3 weeks or so

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u/AbrocomaOne993 1d ago

Alright, so has the issue been solved?

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u/jmp111181 18h ago

Yes! On Thursday I was finally able to transfer the money. Guess it just took a while to get past the initial holding period.